Senior Engineer, Managed Services

Convergint; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

Convergint Technologies LLC in Dubai is seeking an Engineer – Managed Services to lead technical coordination, guide field teams and ensure seamless maintenance and system integration across MEA.

You will provide training, supervise preventative maintenance, run site surveys, and manage resources and vendor relationships while delivering world-class service.

The role requires 8–10 years of project management experience in security services with strong communication and a detail-oriented approach.

Qualifications

• 8-10 years’ experience in project management in security services companies.
• Detail-oriented with excellent communication and presentation skills.
• Strong organizational and stakeholder management abilities.

Responsibilities

• Be the main technical contact for clarification in Managed Services.
• Guide teams through troubleshooting, testing and implementation stages.
• Provide direction in design, development and systems integration as needed.
• Provide technical training to teams and mentor personnel.
• Conduct regular site visits under AMC and ensure systems run smoothly.
• Perform internal quality inspections for Managed Services activities.
• Prepare technical guidelines for the Managed Services team.
• Evaluate technical performance of team members quarterly.
• Oversee remote Managed Services program and handover processes.
• Arrange resources and resolve technical problems on- and offsite.
• Evaluate tender technical specifications and maintain client/vendor relationships.

Skills

Project management

Security services knowledge

Communication skills

Presentation skills

Education

Bachelor's degree in Engineering or IT

Job description

Convergint Technologies LLC in Dubai is seeking an Engineer – Managed Services to lead technical coordination, guide field teams and ensure seamless maintenance and system integration across MEA.

You will provide training, supervise preventative maintenance, run site surveys, and manage resources and vendor relationships while delivering world-class service.

The role requires 8–10 years of project management experience in security services with strong communication and a detail-oriented approach.