Team Leader, World-Class Managed Services

Convergint; Dubai; On-site; AED 360,000 - 540,000; Full time

Job summary

Convergint is hiring a Team Leader - Managed Services to join our Dubai MEA operations. You will lead a technical services team, ensure adherence to procedures, and drive performance across site maintenance, testing and implementation.

You bring 8-10 years of project management experience in security services, strong communication skills and the ability to build client and vendor relationships while delivering results in a fast-paced, international environment.

Qualifications

• Bachelor of Engineering or IT as minimum.
• Project management skills are essential; certification will be an asset

Responsibilities

• Ensure teams follow correct procedures, policies, and documentation across Managed Services duration.
• Guide team through troubleshooting, testing and implementation stages and review work.
• Provide direction and technical expertise in design, development and systems integration where required.
• Make quick decisions and solve technical problems to enable efficient maintenance implementation.
• Identify resource and equipment needs, plan capacity, and manage software/hardware availability.
• Provide technical training to teams and act as a technical mentor.
• Regular site visits under AMC; ensure the system runs smoothly.
• Check routine Preventative Maintenance and technical scope of work.
• Conduct internal quality inspections for Managed Services activities.
• Conduct technical site surveys for Managed Services requests.
• Prepare technical guidelines for Managed Services team.
• Evaluate team members' technical performance quarterly.
• Oversee overall technical performance of the team.
• Develop and maintain a remote Managed Services program.
• Ensure efficiency of the Managed Services teams.
• Oversee technical handover to Managed Services teams.
• Arrange resources and assist in solving problems on- and off-site as needed.
• Evaluate tender technical specifications.
• Attend and build client and vendor relationships

Skills

Project management

Team leadership

Technical mentorship

Client relationship management

Education

Bachelor of Engineering or IT

Job description

Convergint is hiring a Team Leader - Managed Services to join our Dubai MEA operations. You will lead a technical services team, ensure adherence to procedures, and drive performance across site maintenance, testing and implementation.

You bring 8-10 years of project management experience in security services, strong communication skills and the ability to build client and vendor relationships while delivering results in a fast-paced, international environment.