Team Leader - Managed Services

Convergint; Dubai; Presencial; AED 280.000 - 520.000; Jornada completa

Descripción de la vacante

Convergint Technologies LLC in Dubai, UAE seeks a Team Leader - Managed Services to guide technical teams, coordinate maintenance projects and ensure service excellence across MEA. You will translate client needs into actionable plans, oversee troubleshooting, and mentor field engineers.

The ideal candidate has 8–10 years in project management within security services, a Bachelor's in Engineering or IT, outstanding communication, and a commitment to quality.

Formación

• Bachelor of Engineering or IT required.
• 8–10 years’ experience in project management in security services companies.
• Detail-oriented with strong communication and presentation skills.
• Knowledge of UAE context and customer-facing environments.

Responsabilidades

• Lead the Managed Services team and provide technical guidance.
• Coordinate maintenance projects and client communications.
• Oversee troubleshooting, testing, and implementation stages.
• Mentor field engineers and ensure adherence to procedures.
• Plan resources, capacity, and equipment requirements.
• Conduct site visits and ensure AMC agreements are fulfilled.

Conocimientos

Project management

Technical leadership

Communication

Customer orientation

Presentation skills

Educación

Bachelor's degree in Engineering or IT

Descripción del empleo

Build a career where values meet worldwide opportunity.Job Description:Team Leader- Managed ServicesConvergint is looking for a full-time, enthusiastic, results driven and forward-thinking Team Leader – Managed Services to join our amazing culture. As the Team Leader - Managed Services, you are a part of a dynamic team that allows you to grow as Convergint grows.For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.Who You AreYou have a passion for providing world-class service to customers, colleagues, and communities. You are a person of integrity with a commitment to growth, accountability, and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Team Leader - Managed Services.Who We AreWith 20 years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.Job Title:Team Leader - Managed ServicesReporting Line:Reports to: Operations Manager – Managed Services MEADepartment / Business Unit:Managed ServicesWork Location:MEAJob PurposeMain key contact for technical clarification in maintenance and responsible for all technical communication. Involved in the development of technical skills of the Managed Services team. Arrange for resources and helps in solving technical problems as and when needed. Evaluates technical capabilities of Managed Services field teams. Provides technical expertise and helps in developing our field team technical skillsets.What you’ll do with “Our Training and Your Experience”Must ensure teams follow the correct procedures, policies, and documentation requirements across Managed Services duration.Able to guide the team through the troubleshooting, testing and implementation stages and review the completed work effectively.Provide direction and technical expertise in design, development and systems integration where required.Able to make quick decisions and solve technical problems to provide an efficient environment for maintenance implementation.Identify resource and equipment requirements, efficient capacity planning and manage software and hardware availability.Must provide technical training to teams when required and serve as a technical mentor to team members.Regular site visits under AMC and making sure the system in place is running smoothly.Checking the regular routine for Preventative Maintenance and the technical scope of work.Conduct internal quality inspection for Managed Services activities.Conduct technical site surveys for Managed Services requests.Prepare technical guidelines for Managed Services team.Technical performance evaluation of team members to be done every quarter.In control of the overall technical performance of the team.Develop and maintain a remote Managed Services program.Ensures the efficiency of the Managed Services teams.Oversees the technical handover to Managed Services teams.Arrange for resources and help in solving technical problems on and offsite as and when needed.Evaluates tender technical specifications.Attends and build Client and Vendor relationshipsWhat You’ll NeedBachelor of Engineering or IT as minimum.Project Management skills are essential; certification will be an assetRequirements:8-10 years’ experience in project management in security services companies.Must have extensive knowledge of UAEDetailed-oriented, excellent communication and presentation skills, customer orientation.Highly technical.Convergint is an Equal Opportunity Employer.Visit our Convergint careers site to learn more about the company and the exciting opportunities availableConvergint is an Equal Opportunity Employer.