Senior Supervisor- Service Providers

Roads and Transport Authority; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

Roads and Transport Authority in Dubai seeks an experienced supervisor to oversee service provider centers, conduct inspections, monitor licensing compliance, and manage grievances to ensure safe, high-quality services. You will coordinate with internal authorities, prepare reports, and support bidding and center openings, while adhering to information security policies.

A Bachelor's degree in Business Administration, Public Administration, or Operations Management with at least five years of

Qualifications

• Bachelor's in Business Administration, Public Administration, or Operations Management.
• At least 5 years of experience.
• Preferred: Quality Management certification.

Responsibilities

• Monitor centers through field inspections and center visits.
• Follow up with service providers to open and operate licensing centers.
• Prepare and implement agreements with service providers in coordination with internal authorities.
• Identify improvement opportunities and recommend corrective actions.
• Ensure policy and procedure compliance by service providers.
• Analyze provider performance and submit periodic reports.

Skills

Inspection supervision

Health & safety

Performance monitoring

Grievance handling

Stakeholder coordination

Data analysis

Education

Bachelor's in Business Administration, Public Administration, or Operations Management

Job description

Job PurposePerform hands-on supervision of service provider centers by executing inspections, monitoringcompliance, managing grievances, and supporting operational requirements to ensure service quality,safety, and adherence to licensing standards and procedures.

Roles and Responsibilities

Strategy

• Develop health, safety, and environment plans for employees, service providers, andcustomers.
• Develop standards for evaluating service provider performance.

Operations

• Monitor centers through control cameras in the Smart Supervision Center.
• Follow up with service providers to meet requirements for opening and operating licensingcenters.
• Prepare and follow up on implementation of agreements with service providers incoordination with internal authorities.
• Conduct field visits to identify improvement opportunities and recommend corrective actions.
• Ensure implementation of approved policies, circulars, and procedures by service providersand act on violations.
• Coordinate approval of marketing and awareness campaigns for service provider centers.
• Analyze and evaluate service provider performance and submit periodic reports.
• Receive and follow up grievances from service providers and submit complete cases to theUnified Grievance Committee.
• Manage activities related to service provider bidding for establishing new centers withconcerned departments.
• Strictly adhere to RTA Information Security policies and report incidents immediately.

Product / Process Improvement

• Recommend service improvements based on field observations and performance analysis.
• Contribute to developing standards that enhance service quality and operational compliance.

Physical Working Conditions

• Role requires regular field inspections and work at service provider centers and the SmartSupervision Center.

Job Qualifications & Requirements

• Bachelor's in Business Administration, Public Administration, Operations Management
• At least 5 years of experience
• Preferred: Certification such as Quality Management certification