Service Center Compliance & Operations Supervisor

Roads and Transport Authority; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

Roads and Transport Authority in Dubai seeks an experienced supervisor to oversee service provider centers, conduct inspections, monitor licensing compliance, and manage grievances to ensure safe, high-quality services. You will coordinate with internal authorities, prepare reports, and support bidding and center openings, while adhering to information security policies.

A Bachelor's degree in Business Administration, Public Administration, or Operations Management with at least five years of

Qualifications

• Bachelor's in Business Administration, Public Administration, or Operations Management.
• At least 5 years of experience.
• Preferred: Quality Management certification.

Responsibilities

• Monitor centers through field inspections and center visits.
• Follow up with service providers to open and operate licensing centers.
• Prepare and implement agreements with service providers in coordination with internal authorities.
• Identify improvement opportunities and recommend corrective actions.
• Ensure policy and procedure compliance by service providers.
• Analyze provider performance and submit periodic reports.

Skills

Inspection supervision

Health & safety

Performance monitoring

Grievance handling

Stakeholder coordination

Data analysis

Education

Bachelor's in Business Administration, Public Administration, or Operations Management

Job description

Roads and Transport Authority in Dubai seeks an experienced supervisor to oversee service provider centers, conduct inspections, monitor licensing compliance, and manage grievances to ensure safe, high-quality services. You will coordinate with internal authorities, prepare reports, and support bidding and center openings, while adhering to information security policies.

A Bachelor's degree in Business Administration, Public Administration, or Operations Management with at least five years of