Supervisor

Sage Manufacturing; Dubai; On-site; AED 90,000 - 150,000; Full time

Job summary

Sage Manufacturing is seeking a Supervisor to oversee daily operations in Dubai, coordinating tasks, monitoring performance, and upholding quality and safety standards. You will guide frontline staff, ensure adherence to procedures, and support continuous improvement.

The role requires strong leadership, excellent communication, and hands-on coaching to promote efficiency, safety, and value-driven results in a fast-paced environment.

Qualifications

• Strong leadership, communication, and team-management skills.

Responsibilities

• Supervise and coordinate daily activities of employees and operations.

Skills

Leadership

Communication

Team management

Coaching

Time management

Problem solving

Education

Diploma or Bachelor's degree in Business Administration or related field

Tools

Microsoft Office Suite

ERP platforms

Job description

Role Description A Supervisor is responsible for overseeing day-to-day operational activities, supervising employees, coordinating work assignments, monitoring performance, maintaining quality and safety standards, and ensuring tasks are completed efficiently and according to company policies and procedures. The role acts as a key link between management and frontline employees, providing guidance, resolving operational issues, monitoring productivity, and supporting the achievement of departmental and organizational objectives.

Key Responsibilities

• Supervise and coordinate daily activities of assigned employees, teams, or operational areas.
• Allocate work assignments, tasks, shifts, schedules, and responsibilities according to operational requirements.
• Monitor employee attendance, punctuality, productivity, performance, and adherence to assigned schedules.
• Provide day-to-day guidance, coaching, instructions, and support to team members.
• Ensure employees understand and follow company policies, procedures, work instructions, and operational standards.
• Monitor the quality, accuracy, efficiency, and timely completion of assigned work.
• Conduct routine inspections and operational checks to identify issues, defects, delays, safety concerns, or process gaps.
• Address employee questions, operational problems, customer concerns, and workplace issues promptly and professionally.
• Escalate significant operational, safety, quality, staffing, or customer-service issues to management when required.
• Coordinate with other departments to ensure smooth workflow, communication, resource availability, and operational continuity.
• Monitor staffing levels and identify manpower requirements, scheduling gaps, overtime needs, and resource constraints.
• Assist with recruitment, onboarding, training, orientation, and integration of new employees where required.
• Provide on-the-job training, coaching, mentoring, and performance feedback to employees.
• Monitor employee compliance with health and safety requirements, workplace rules, and company standards.
• Promote a safe, professional, respectful, and productive working environment.
• Maintain accurate records of attendance, work assignments, productivity, incidents, inspections, performance, and operational activities.
• Prepare daily, weekly, and monthly operational reports, team updates, performance summaries, and management reports.
• Monitor departmental KPIs, productivity targets, service levels, quality standards, and operational performance.
• Investigate operational incidents, customer complaints, quality issues, employee concerns, and process failures.
• Support root-cause analysis and implement corrective and preventive actions where required.
• Ensure equipment, tools, materials, vehicles, facilities, and other operational resources are used properly and maintained appropriately.
• Monitor inventory, supplies, materials, or equipment availability within the assigned operational area where applicable.
• Coordinate with procurement, warehouse, maintenance, logistics, HR, finance, customer service, and other departments as required.
• Ensure work areas, facilities, equipment, and operational environments remain clean, organized, safe, and compliant.
• Monitor compliance with applicable regulatory requirements, company policies, quality standards, and industry procedures.
• Assist management with implementing new policies, procedures, operational initiatives, process improvements, and organizational changes.
• Support performance evaluations, employee development plans, disciplinary procedures, recognition programs, and other people-management activities.
• Handle employee grievances, workplace conflicts, attendance issues, and disciplinary matters fairly and in accordance with company procedures.
• Maintain confidentiality of employee information, operational data, customer information, company records, and other sensitive information.
• Coordinate shift handovers and ensure important operational information is communicated accurately between teams.
• Monitor workload, workflow, turnaround times, and resource utilization to improve operational efficiency.
• Identify bottlenecks, recurring problems, process inefficiencies, and opportunities for improvement.
• Support emergency response, incident management, business-continuity activities, and operational recovery where required.
• Maintain current knowledge of company procedures, industry practices, safety requirements, and operational standards.
• Encourage teamwork, accountability, employee engagement, customer service, and continuous improvement.
• Identify opportunities to improve team productivity, service quality, operational efficiency, employee performance, safety, and customer satisfaction.
• Contribute to continuous improvement of departmental operations, workforce coordination, quality standards, service delivery, compliance, and overall organizational performance.

Qualifications

• Diploma or Bachelor's degree in Business Administration, Management, Operations Management, or a related field is preferred, depending on the industry.
• Previous supervisory, team-lead, operational, administrative, or industry-specific experience is preferred.
• Demonstrated ability to supervise employees and coordinate daily operational activities.
• Good understanding of workforce scheduling, task allocation, performance monitoring, and operational procedures.
• Strong leadership, communication, interpersonal, coaching, and team-management skills.
• Excellent organizational, planning, time-management, and problem-solving abilities.
• Strong attention to detail and ability to monitor quality, productivity, safety, and compliance requirements.
• Ability to make practical decisions and resolve operational issues effectively.
• Good understanding of workplace health and safety, company policies, quality standards, and applicable regulations.
• Proficiency in Microsoft Office, particularly Excel, Word, Outlook, and Power Point.
• Familiarity with HR systems, workforce-management systems, ERP platforms, operational software, or industry-specific systems is advantageous.
• Strong reporting, documentation, record-keeping, and data-analysis skills.
• Ability to manage multiple tasks, employees, priorities, deadlines, and operational requirements simultaneously.
• Ability to provide effective training, coaching, mentoring, and constructive performance feedback.
• Strong conflict-resolution, negotiation, customer-service, and employee-relations skills.
• Ability to work flexible schedules, including shifts, weekends, public holidays, overtime, or extended hours where required.
• Relevant industry certifications, supervisory training, health and safety qualifications, or professional credentials are advantageous.
• Ability to work effectively with employees, managers, customers, suppliers, contractors, and cross-functional departments.
• Professional, reliable, fair, proactive, organized, accountable, and results-oriented.
• Strong commitment to employee development, operational excellence, workplace safety, service quality, productivity, compliance, teamwork, and continuous improvement.