Senior Supervisor- Service Providers

Dubai Careers - A Smart Dubai Initiative; Dubai; On-site; AED 167,000 - 257,000; Full time

Job summary

Roads and Transport Authority in the United Arab Emirates seeks an experienced supervisor to oversee service provider centers, conduct inspections, monitor adherence to licensing standards, and manage grievances. You will implement health, safety and environment plans and coordinate with internal authorities to ensure service quality and regulatory compliance.

Responsibilities include field visits to identify improvements, monitoring through the Smart Supervision Center, and development of

Qualifications

• Bachelor's in Business Administration, Public Administration, Operations Management.
• At least 5 years of experience.
• Preferred: Certification such as Quality Management certification.

Responsibilities

• Perform hands-on supervision of service provider centers by executing inspections, monitoring compliance, managing grievances, and supporting operational requirements to ensure service quality, safety, and adherence to licensing standards and procedures.
• Develop health, safety, and environment plans for employees, service providers, and customers.
• Monitor centers through control cameras in the Smart Supervision Center.
• Follow up with service providers to meet requirements for opening and operating licensing centers.
• Prepare and follow up on implementation of agreements with service providers in coordination with internal authorities.
• Conduct field visits to identify improvement opportunities and recommend corrective actions.

Education

Bachelor's in Business Administration, Public Administration, Operations Management

5+ years of experience

Quality Management certification (preferred)

Job description

Job Purpose

Perform hands-on supervision of service provider centers by executing inspections, monitoring compliance, managing grievances, and supporting operational requirements to ensure service quality, safety, and adherence to licensing standards and procedures.

Roles And Responsibilities

Strategy

• Develop health, safety, and environment plans for employees, service providers, and customers.
• Develop standards for evaluating service provider performance.

Operations

• Monitor centers through control cameras in the Smart Supervision Center.
• Follow up with service providers to meet requirements for opening and operating licensing centers.
• Prepare and follow up on implementation of agreements with service providers in coordination with internal authorities.
• Conduct field visits to identify improvement opportunities and recommend corrective actions.
• Ensure implementation of approved policies, circulars, and procedures by service providers and act on violations.
• Coordinate approval of marketing and awareness campaigns for service provider centers.
• Analyze and evaluate service provider performance and submit periodic reports.
• Receive and follow up grievances from service providers and submit complete cases to the Unified Grievance Committee.
• Manage activities related to service provider bidding for establishing new centers with concerned departments.
• Strictly adhere to RTA Information Security policies and report incidents immediately.

Product / Process Improvement

• Recommend service improvements based on field observations and performance analysis.
• Contribute to developing standards that enhance service quality and operational compliance.

Physical Working Conditions

• Role requires regular field inspections and work at service provider centers and the Smart Supervision Center.

Qualifications

• Bachelor's in Business Administration, Public Administration, Operations Management
• At least 5 years of experience
• Preferred: Certification such as Quality Management certification

Job Category

Inspection

Advertiser

Roads and Transport Authority

Department

Vehicles Licensing

Required Nationality

UAE Only

Monthly Salary

Unspecified

Schedule-Time

Full time

Job Posting

29/08/2026

Unposting Date

28/09/2026