Senior Spa Receptionist General Spa AJBR

Emaar; Dubai; Sur place; AED 90 000 - 150 000; Plein temps

Résumé du poste

Emaar is seeking a Guest Experience professional to ensure exceptional service throughout the guest journey, from welcome to farewell. You will delight guests with spa treatments and uphold the highest standards in a premium hotel environment.

The role requires a genuine service mindset, high EQ, and strong English communication. A 5-star hospitality background is essential, with a college degree in Hotel Management preferred.

Qualifications

• Minimum 2 years of experience in a 5-star hospitality environment.
• Bachelor’s degree in hospitality, beauty therapy or similar.
• Excellent written and spoken English; additional languages are a plus.
• High school diploma minimum; college degree in Hotel Management preferred.

Responsabilités

• Deliver flawless guest service from welcome to farewell.
• Represent the brand and ensure exceptional guest experiences.
• Delight guests with spa treatments and maintain high standards.
• Maintain excellent communication across all levels of the hotel.

Connaissances

Genuine service

High EQ

English proficiency

Formation

Bachelor’s degree in hospitality or related field

Description du poste

Job Description

This function is to ensure exceptional Guest Experiences in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless service experience. Ensure that each guest becomes a happy fan of our hotels, by delighting them from welcome until farewell. To delight guests with the complete range of Spa treatments always delivered to the highest possible standards.

Responsibilities

• Genuine service personality, with high EQ.
• Minimum 2 years of similar experience in a 5-star hospitality industry.
• Bachelor’s degree in hospitality, beauty therapy or similar.
• A strong command of both written and spoken English is required; additional language is an asset.
• Minimum of a high school diploma is required / College degree in Hotel Management or a related field is preferred.

Qualifications

• Ensure achievement of business goals – Financial, Non-Financial and Initiatives.
• Completion of projects on time, within budget and based on set quality standards.
• Realizing cost efficiencies.
• Analyzing operations and assigning resources accordingly.
• Seamless Communication across all levels of the business unit.
• Provide constructive feedback (on and off-the-job).
• Resolve complaints and ensure adequate service recovery where needed.