Senior Spa Guest Experience Concierge

Emaar; Dubai; On-site; AED 90,000 - 150,000; Full time

Job summary

Emaar is seeking a Guest Experience professional to ensure exceptional service throughout the guest journey, from welcome to farewell. You will delight guests with spa treatments and uphold the highest standards in a premium hotel environment.

The role requires a genuine service mindset, high EQ, and strong English communication. A 5-star hospitality background is essential, with a college degree in Hotel Management preferred.

Qualifications

• Minimum 2 years of experience in a 5-star hospitality environment.
• Bachelor’s degree in hospitality, beauty therapy or similar.
• Excellent written and spoken English; additional languages are a plus.
• High school diploma minimum; college degree in Hotel Management preferred.

Responsibilities

• Deliver flawless guest service from welcome to farewell.
• Represent the brand and ensure exceptional guest experiences.
• Delight guests with spa treatments and maintain high standards.
• Maintain excellent communication across all levels of the hotel.

Skills

Genuine service

High EQ

English proficiency

Education

Bachelor’s degree in hospitality or related field

Job description

Emaar is seeking a Guest Experience professional to ensure exceptional service throughout the guest journey, from welcome to farewell. You will delight guests with spa treatments and uphold the highest standards in a premium hotel environment.

The role requires a genuine service mindset, high EQ, and strong English communication. A 5-star hospitality background is essential, with a college degree in Hotel Management preferred.