Receptionist - Spa Operations

Wynn Al Marjan Island; Abu Dhabi; On-site; AED 67,000 - 89,000; Full time

Job summary

Wynn Al Marjan Island in Abu Dhabi invites applications for a spa receptionist who warmly welcomes guests, manages bookings, and assists with inquiries and payments. The role supports maintaining Forbes Five Star standards and ensures the reception area is inviting and organized.

The ideal candidate has experience in spa, wellness, or hospitality customer service, excellent communication, and the ability to multitask in a fast-paced environment—weekends and holidays included.

Qualifications

• Previous experience in a receptionist or customer service role.
• Excellent communication and interpersonal skills.
• Professional appearance and demeanor.
• Strong organizational and multitasking abilities.
• Proficiency in spa booking systems and Microsoft Office Suite.
• Ability to work flexible hours including weekends and holidays.
• Knowledge of spa treatments and wellness products is an advantage.

Responsibilities

• Greet guests warmly and professionally upon arrival.
• Manage spa reservations, cancellations and confirmations using spa management software.
• Provide accurate information about spa services, packages, promotions and retail products.
• Handle guest inquiries and resolve concerns promptly and courteously.
• Process payments and maintain accurate billing records.
• Maintain daily appointment schedules and coordinate with therapists and attendants.
• Monitor inventory of front desk supplies and retail products.
• Assist with opening and closing procedures of the spa reception area.
• Ensure Forbes Five Star standards are delivered and reception area is clean and inviting.
• Promote spa services and retail products to guests; support marketing initiatives.
• Track and report on guest feedback and sales performance.

Skills

Communication skills

Interpersonal skills

Professional appearance

Organizational skills

Multitasking

Tools

Spa booking systems

Microsoft Office Suite

Job description

The primary duties and responsibilities of this role are

Greet guests warmly and professionally upon arrival Manage spa reservations cancellations and confirmations using spa management software Provide accurate information about spa services packages promotions and retail products Handle guest inquiries and resolve concerns promptly and courteously Process payments and maintain accurate billing records Maintain daily appointment schedules and coordinate with therapists and attendants Monitor inventory of front desk supplies and retail products Assist with opening and closing procedures of the spa reception area Ensure qualitative Forbes Five Star standards are delivered Ensure the reception area is clean organized and inviting at all times Promote spa services and retail products to guests Support marketing initiatives and seasonal promotions Track and report on guest feedback and sales performance

The ideal candidate for this position will have the following experience and qualifications:

Previous experience in a receptionist or customer service role, preferably in a spa, wellness, or hospitality setting.Excellent communication and interpersonal skills.Professional appearance and demeanor.Strong organizational and multitasking abilities.Proficiency in spa booking systems and Microsoft Office Suite.Ability to work flexible hours including weekends and holidays.Knowledge of spa treatments and wellness products is an advantage.