Guest Attendant Supervisor - Spa Operations

Wynn Al Marjan Island; Abu Dhabi; On-site; AED 134,000 - 201,000; Full time

Job summary

Wynn Al Marjan Island in the United Arab Emirates seeks a Spa Supervisor to lead guest attendants, supervise daily spa operations, and uphold Forbes Five Star standards. You will train staff, ensure impeccable guest interactions, and coordinate with reception and therapists to deliver a seamless experience.

The ideal candidate has 2–3 years in spa or hospitality operations with supervisory experience, strong leadership and communication skills, and a keen eye for cleanliness and guest comfort.

Qualifications

• Minimum 2–3 years in spa or hospitality operations with at least 1 year in a supervisory role.
• Strong leadership and interpersonal abilities.
• Excellent communication and guest-service focus.

Responsibilities

• Supervise and schedule guest attendants to ensure coverage and smooth daily operations.
• Provide training and guidance on spa service standards, hygiene protocols, and guest interaction.
• Monitor team performance and give feedback for continuous improvement.
• Ensure guests are welcomed, escorted, and assisted professionally and discreetly.
• Respond promptly to inquiries and concerns to ensure a seamless experience.
• Maintain calm, respectful, and supportive environment for all guests.
• Oversee cleanliness and readiness of spa areas including locker rooms and lounges.
• Ensure availability and presentation of amenities such as towels, robes, slippers, and refreshments.
• Uphold Forbes Five Star standards in all operations and presentations.
• Conduct inspections to uphold hygiene, safety, and presentation standards.
• Coordinate with spa reception, therapists, and management for efficient guest flow.
• Report maintenance issues, inventory needs, and operational challenges to the Spa Manager.
• Assist in implementing spa promotions, events, and service enhancements.

Skills

Leadership

Communication

Team management

Guest experience

Attention to detail

Professional presentation

Flexibility

Forbes standards knowledge

Job description

Primary duties and responsibilities

• Supervise and schedule guest attendants to ensure adequate coverage and smooth daily operations
• Provide training and guidance on spa service standards hygiene protocols and guest interaction
• Monitor team performance and provide feedback to support continuous improvement
• Ensure guests are welcomed escorted and assisted with professionalism and discretion
• Respond promptly to guest inquiries requests and concerns ensuring a seamless and relaxing experience
• Maintain a calm respectful and supportive environment for all guests
• Oversee cleanliness and readiness of spa areas including locker rooms wet zones relaxation lounges and treatment preparation areas
• Ensure consistent availability and presentation of guest amenities such as towels robes slippers and refreshments
• Ensure qualitative Forbes Five Star standards are delivered
• Conduct regular inspections to uphold hygiene safety and presentation standards
• Coordinate with spa reception therapists and management to ensure efficient guest flow and service delivery
• Report maintenance issues inventory needs and operational challenges to the Spa Manager
• Assist in implementing spa promotions events and service enhancements

Ideal candidate experience and qualifications

• Minimum 2 3 years of experience in spa or hospitality operations, with at least 1 year in a supervisory role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• High attention to detail and commitment to cleanliness and guest comfort.
• Professional appearance and demeanor.
• Ability to work flexible hours including weekends and holidays.
• Knowledge of spa services and wellness practices is an advantage.
• Prior experience and training with Forbes Travel Guide standards.