Senior Spa Concierge – Elevate Guest Experiences

Address Hotels + Resorts; Abu Dhabi; On-site; AED 78,000 - 134,000; Full time

Job summary

Address Hotels + Resorts in Abu Dhabi seeks a Guest Experience Ambassador to elevate spa service, greeting guests warmly and delivering a flawless experience from welcome to farewell.

You will embody our brand’s hospitality philosophy, maintain high service standards, and collaborate with colleagues to preempt issues and ensure guest delight. A genuine service mindset, high EQ, and fluent English are required; a 5-star hotel background is preferred.

Qualifications

• Genuine service attitude and high emotional intelligence are essential.
• High school diploma required; college degree in Hotel Management preferred.
• Minimum one year of experience in a 5-star hospitality environment.
• Strong written and spoken English; additional languages are a plus.

Responsibilities

• Ensure exceptional guest experiences across the spa service journey.
• Deliver flawless service from welcome to farewell.
• Maintain high service standards and procedures.
• Proactively communicate with team to enhance guest satisfaction.

Skills

Genuine service mindset

High EQ

English proficiency

Education

High school diploma

Hotel Management degree (preferred)

Job description

Address Hotels + Resorts in Abu Dhabi seeks a Guest Experience Ambassador to elevate spa service, greeting guests warmly and delivering a flawless experience from welcome to farewell.

You will embody our brand’s hospitality philosophy, maintain high service standards, and collaborate with colleagues to preempt issues and ensure guest delight. A genuine service mindset, high EQ, and fluent English are required; a 5-star hotel background is preferred.