Senior Spa Concierge - Guest Experience

Address Hotels + Resorts; Dubai; On-site; AED 50,000 - 80,000; Full time

Job summary

Address Hotels + Resorts is seeking individuals to ensure exceptional guest experiences in a highly empowered environment. Represent the brand throughout the guest journey to deliver a flawless service experience from welcome to farewell.

Requirements include a high school diploma (college degree in Hotel Management preferred), at least one year in a similar 5-star role, and strong English communication; additional languages are a plus.

Qualifications

• Genuine service personality and high EQ are essential.
• Minimum of a high school diploma; college degree in Hotel Management or related field preferred.
• At least 1 year of experience in a similar 5-star hospitality role.
• Strong written and spoken English required; additional language is a plus.

Responsibilities

• Represent Address Hotels + Resorts to deliver a flawless service experience throughout the guest journey.
• Ensure exceptional Guest Experiences in a highly empowered environment.
• Delight guests from welcome to farewell and prevent complaints with proactive service recovery.

Skills

Genuine service personality

High EQ

English language

Education

High school diploma or Hotel Management degree

Job description

Address Hotels + Resorts is seeking individuals to ensure exceptional guest experiences in a highly empowered environment. Represent the brand throughout the guest journey to deliver a flawless service experience from welcome to farewell.

Requirements include a high school diploma (college degree in Hotel Management preferred), at least one year in a similar 5-star role, and strong English communication; additional languages are a plus.