Senior Solution Architect – AI-Driven Customer Success

Salesforce; United Arab Emirates; On-site; AED 350,000 - 520,000; Full time

Job summary

Salesforce is seeking a skilled Solution Architect to design optimal Salesforce solutions within customer environments. You will translate business needs into technical designs, scope full solutions, and guide multi-cloud deployments.

You will collaborate with clients to map requirements, create prototypes, and drive agile delivery while maintaining strong relationships across teams and ensuring delivery quality.

Qualifications

• 10+ years of CRM experience.
• Ability to translate business strategies into effective implementation designs.
• Excellent written and visual communication skills, with clear documentation of requirements.
• Self-directed, capable of breaking down complex processes and driving progress.
• Expertise in process modeling and standard methodologies.
• Knowledge of data flows and integration points in enterprise environments.

Responsibilities

• Participate in business process redesign and roadmap planning for multi-cloud implementations.
• Understand current business processes in detail by working with client teams.
• Engage with IT stakeholders to tailor Salesforce-based solutions.
• Build strong client relationships and collaborate with internal/external teams.
• Create prototypes and write user stories from requirements for agile teams.
• Support UAT and Go-Live activities with test planning and execution.
• Map data requirements to Salesforce objects and external endpoints.
• Identify process improvements and automation opportunities.
• Capture solutions with flowcharts, diagrams, and descriptive materials.

Skills

CRM experience

Business requirements

Communication skills

Project management

Process modeling

Systems analysis

Job description

Salesforce is seeking a skilled Solution Architect to design optimal Salesforce solutions within customer environments. You will translate business needs into technical designs, scope full solutions, and guide multi-cloud deployments.

You will collaborate with clients to map requirements, create prototypes, and drive agile delivery while maintaining strong relationships across teams and ensuring delivery quality.