Senior Solution Architect – AI-Driven Customer Success

Salesforce

United Arab Emirates

On-site

AED 350,000 - 520,000

Full time

5 days ago
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Job summary

Salesforce is seeking a skilled Solution Architect to design optimal Salesforce solutions within customer environments. You will translate business needs into technical designs, scope full solutions, and guide multi-cloud deployments.

You will collaborate with clients to map requirements, create prototypes, and drive agile delivery while maintaining strong relationships across teams and ensuring delivery quality.

Qualifications

  • 10+ years of CRM experience.
  • Ability to translate business strategies into effective implementation designs.
  • Excellent written and visual communication skills, with clear documentation of requirements.
  • Self-directed, capable of breaking down complex processes and driving progress.
  • Expertise in process modeling and standard methodologies.
  • Knowledge of data flows and integration points in enterprise environments.

Responsibilities

  • Participate in business process redesign and roadmap planning for multi-cloud implementations.
  • Understand current business processes in detail by working with client teams.
  • Engage with IT stakeholders to tailor Salesforce-based solutions.
  • Build strong client relationships and collaborate with internal/external teams.
  • Create prototypes and write user stories from requirements for agile teams.
  • Support UAT and Go-Live activities with test planning and execution.
  • Map data requirements to Salesforce objects and external endpoints.
  • Identify process improvements and automation opportunities.
  • Capture solutions with flowcharts, diagrams, and descriptive materials.

Skills

CRM experience
Business requirements
Communication skills
Project management
Process modeling
Systems analysis

Job description

Salesforce is seeking a skilled Solution Architect to design optimal Salesforce solutions within customer environments. You will translate business needs into technical designs, scope full solutions, and guide multi-cloud deployments.

You will collaborate with clients to map requirements, create prototypes, and drive agile delivery while maintaining strong relationships across teams and ensuring delivery quality.

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