AI-Powered CRM Solution Architect | Multi-Cloud Design

Salesforce, Inc.; Dubai; Hybrid; AED 446,000 - 781,000; Full time

Job summary

Salesforce, Inc. is seeking a seasoned Solution Architect in Dubai to design and implement Salesforce-based solutions across customer environments. You will translate complex business needs into scalable technical designs, develop prototypes and clear BRDs, and drive agile delivery with stakeholders.

The role emphasizes collaboration, data modeling, and robust documentation. You will participate in process redesign, roadmap planning, and ensure successful Go-Live while maintaining high billable

Qualifications

• +10 Years of CRM experience.
• Demonstrated capability to understand business strategies and translate into implementation designs.
• Excellent design, documentation, and communication skills.
• Self-directed, able to break down complex processes and manage progress.

Responsibilities

• Participate in business process redesign, roadmap planning, and identify touchpoints in multi-cloud implementations.
• Work with customers to map current business processes in detail.
• Build strong client relationships and collaborate with internal/external teams.
• Create prototypes, proofs of concept, and sample mockups from requirements sessions.
• Create and own user stories and BRDs; detail them for agile sprints.
• Support UAT and Go-Live including test planning and execution.
• Analyze data requirements and map to Salesforce objects or external REST endpoints.
• Identify opportunities for business process improvements and automation.
• Document workflows with flowcharts, narratives, screenshots, and videos.
• Maintain target billable utilization.

Skills

CRM experience

Requirements analysis

Process modeling

Communication

Self-management

Project management

Data modeling

Systems analysis & design

REST API integration

Documentation

Job description

Salesforce, Inc. is seeking a seasoned Solution Architect in Dubai to design and implement Salesforce-based solutions across customer environments. You will translate complex business needs into scalable technical designs, develop prototypes and clear BRDs, and drive agile delivery with stakeholders.

The role emphasizes collaboration, data modeling, and robust documentation. You will participate in process redesign, roadmap planning, and ensure successful Go-Live while maintaining high billable