Senior Soft Services Lead – Multi-Site Operations

Confidential; Abu Dhabi; On-site; AED 180,000 - 300,000; Full time

Job summary

Confidential in Abu Dhabi seeks an Assistant Manager for soft services to oversee multi-site operations, focusing on subcontractor performance, service quality, client requirements and cost control.

You will conduct site inspections, lead mobilization, manage budgets and drive continuous improvement while ensuring safety, QHSE compliance and effective reporting to clients and management.

Qualifications

• Degree or diploma in facilities management, hospitality, business or related field.
• At least five years in soft services or facilities management, including multi-site operations and subcontractor oversight.
• Working knowledge of cleaning standards, specialist soft services, QHSE, service contracts, KPIs and client reporting.
• Experience with mobilization, cost control and management of supervisors and frontline teams.
• BICSc or relevant cleaning qualification, and IOSH or equivalent safety training.
• Strong understanding of cleaning equipment selection, capacity, utilization and productivity rates.

Responsibilities

• Manage cleaning, housekeeping, waste, pest control, landscaping, and other soft services across sites.
• Oversee subcontractors against contracts, specs, schedules and client requirements.
• Conduct site inspections and quality audits, identifying defects and closures.
• Track KPIs, complaints, incidents and repeat failures; report trends monthly.
• Lead soft services mobilization and handover, including staffing and training.
• Coach supervisors and ensure safety, PPE, waste segregation and QHSE compliance.
• Support procurement with scopes and cost-saving opportunities.

Skills

Site presence

Supplier management

Client communication

Investigation of failures

Corrective actions

Reporting

Microsoft Office

CAFM systems

Education

Degree or diploma in facilities management, hospitality, business

Tools

BICSc cleaning qualification

IOSH safety training

Job description

Confidential in Abu Dhabi seeks an Assistant Manager for soft services to oversee multi-site operations, focusing on subcontractor performance, service quality, client requirements and cost control.

You will conduct site inspections, lead mobilization, manage budgets and drive continuous improvement while ensuring safety, QHSE compliance and effective reporting to clients and management.