Senior Multi-Site Soft Services Manager

Ejadah; Dubai; On-site; AED 246,000 - 424,000; Full time

Job summary

Ejadah in Dubai is seeking a hands-on Soft Services Manager to oversee multi-site facilities operations, delivering cleaning, housekeeping, waste management, pest control and related services to meet SLAs. You will lead Soft Services Supervisors and frontline teams, manage budgets, ensure HSE compliance and drive service quality across client sites.

The role requires 6–10 years of FM experience in large facilities, UAE/GCC exposure, strong leadership and customer-facing skills, plus proven

Qualifications

• Bachelor's degree or Diploma in Facilities Management, Hospitality Management, Business Administration, Hotel Management or a related discipline.
• Typically 6-10 years of experience in Soft Services / Facilities Management, including supervisory or managerial responsibility.
• Experience in UAE/GCC facilities management is highly desirable.
• Experience managing client-facing FM operations and outsourced/subcontracted services.

Responsibilities

• Manage day-to-day delivery of soft services across multiple sites, ensuring SLAs and KPIs are met.
• Lead soft services supervisors and frontline teams, planning manpower and deployment.
• Monitor attendance, productivity, overtime and staff utilisation.
• Coordinate recruitment, onboarding and training with HR.
• Ensure compliance with HSE, quality and environmental policies and conduct regular audits.
• Manage budgets and control costs, review vendor performance and coordinate with procurement.
• Prepare operational reports and provide management with performance updates.
• Attend client meetings and present performance, challenges and improvement plans.

Skills

Soft Services knowledge

Manpower planning

SLA/KPI management

Client & stakeholder management

Budgeting & cost control

Quality inspections & audits

HSE & compliance awareness

Vendor/subcontractor management

Reporting & analytics

Leadership & people management

Education

Facilities Management

Hospitality Management

Business Administration

Hotel Management

Tools

Microsoft Excel

Microsoft Word

PowerPoint

CAFM/FM systems

Job description

Ejadah in Dubai is seeking a hands-on Soft Services Manager to oversee multi-site facilities operations, delivering cleaning, housekeeping, waste management, pest control and related services to meet SLAs. You will lead Soft Services Supervisors and frontline teams, manage budgets, ensure HSE compliance and drive service quality across client sites.

The role requires 6–10 years of FM experience in large facilities, UAE/GCC exposure, strong leadership and customer-facing skills, plus proven