Soft Services Operations Lead

Ejadah

Dubai

On-site

AED 100,000 - 167,000

Full time

13 hours ago

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Job summary

Ejadah is seeking a hands-on Soft Services/FM professional to coordinate frontline staff, perform quality inspections, monitor SLA/KPI performance, and maintain operational reports while supporting the Soft Services Manager with daily service delivery.

The ideal candidate will coordinate cleaning, housekeeping, waste management and related facility services, ensuring safety and compliance while maintaining efficient resource use. UAE-based role with site-based responsibilities.

Qualifications

Diploma or Bachelor's degree in Facilities Management, Hospitality, Business Administration or related discipline.
3–5 years of relevant experience in Soft Services or Facilities Management.
UAE/GCC FM experience advantageous.
Experience coordinating frontline manpower and multiple soft-service activities.

Responsibilities

Coordinate daily soft services activities including cleaning, housekeeping, waste management, pest control, hygiene services and other support services.
Monitor daily service schedules and ensure activities are completed on time and to the required standard.
Conduct regular site inspections and identify service gaps, quality issues and areas requiring improvement.
Ensure availability and proper utilisation of cleaning equipment, chemicals, consumables and other operational materials.
Coordinate with supervisors and team leaders to resolve day-to-day operational issues.
Support implementation of corrective and preventive actions.
Assist in planning and monitoring daily manpower deployment based on site and operational requirements.
Monitor attendance, absenteeism, overtime and workforce availability.
Coordinate replacement manpower when required to maintain uninterrupted service delivery.
Support staff inductions, toolbox talks and operational training.
Monitor frontline staff productivity, grooming and compliance with site requirements.
Conduct routine quality inspections using approved checklists and standards.
Ensure teams follow established HSE, quality and environmental procedures.
Ensure cleaning chemicals and equipment are handled, stored and used safely.
Report incidents, unsafe conditions and non-conformities to the relevant manager.
Maintain inspection records and support closure of audit observations and non-conformities.
Monitor service performance against SLAs and KPIs.
Record and follow up on client complaints, service requests and observations.
Coordinate with operational teams to ensure timely resolution of service issues.
Support the Soft Services Manager during client meetings, inspections and performance reviews.
Assist in implementing service-improvement initiatives.
Monitor consumption of chemicals, consumables and cleaning materials.
Maintain records of material issuance and stock requirements.
Support inventory checks and ensure appropriate stock levels are maintained.
Minimise wastage and promote efficient utilisation of operational resources.
Report abnormal consumption or equipment requirements to management.