Senior Service Workshop Lead – Commercial Vehicles

AlFuttaim; Dubai; On-site; AED 78,120 - 111,600; Full time

Benefits offered by this job

Career growth opportunities

Exposure to commercial vehicle service operations

Leadership development experience

Job summary

AlFuttaim in Dubai is hiring a Service Workshop Foreman to oversee service operations for commercial vehicles and equipment. Responsibilities include managing workshop activities, ensuring quality documentation, and delivering excellent customer service.

The ideal candidate should possess a diploma or degree in engineering and have 3-5 years' experience in automotive dealership service operations. Knowledge of commercial vehicles and strong customer handling skills are essential.

Qualifications

• 3-5 years of experience in automotive dealership service operations.
• Experience working in commercial vehicles, buses, or heavy equipment service environments.
• Strong customer service and communication skills.
• Ability to diagnose issues logically and communicate repair requirements clearly.
• Familiarity with automotive service processes and dealership workflow systems.

Responsibilities

• Welcome customers and understand service requirements.
• Prepare job cards, document repair details, and provide cost estimates.
• Coordinate closely with workshop technicians to ensure efficient repairs.
• Monitor repair progress and update customers on job status.
• Deliver serviced vehicles or equipment and explain completed work.

Skills

Automotive service operations management

Commercial vehicle maintenance coordination

Technical troubleshooting and service documentation

Workshop workflow planning and supervision

Customer service and technical explanation skills

Repair cost estimation and service approvals

Automotive dealership service processes

ERP and service management system usage

Education

Diploma or Bachelor's degree in Automobile Engineering, Mechanical Engineering, or a related field

Tools

Microsoft Office

ERP-based service management systems

Job description

AlFuttaim in Dubai is hiring a Service Workshop Foreman to oversee service operations for commercial vehicles and equipment. Responsibilities include managing workshop activities, ensuring quality documentation, and delivering excellent customer service.

The ideal candidate should possess a diploma or degree in engineering and have 3-5 years' experience in automotive dealership service operations. Knowledge of commercial vehicles and strong customer handling skills are essential.