Workshop Supervisor - Heavy-Duty Trucks

AlFuttaim; Dubai; On-site; AED 112,000 - 167,000; Full time

Job summary

Al-Futtaim Automotive invites an experienced Workshop Supervisor to lead daily heavy-duty truck maintenance and repair operations in Dubai. You will oversee technicians, allocates repair orders, monitor progress, and ensure timely vehicle turnaround while upholding safety and quality standards.

Ideal candidates bring 7+ years in heavy-duty truck servicing, strong leadership, and a proactive approach to troubleshooting and process improvement within a busy automotive workshop environment in the

Qualifications

• Degree or diploma in Mechanical Engineering or related technical discipline.
• Minimum 7 years of experience in heavy-duty truck maintenance or workshop operations.
• Experience supervising technicians and apprentices in a busy automotive workshop.

Responsibilities

• Direct daily workshop activities covering heavy-duty truck servicing and maintenance.
• Assign repair orders to technicians based on workload and urgency.
• Monitor active jobs and address delays to protect delivery timelines.
• Balance capacity and technician utilization across service bays.
• Support labor and parts sales targets while protecting margin.
• Review repair reports for accuracy and proper documentation.
• Ensure safety, quality, and compliance in all repairs.
• Coach technicians on standards and safety practices.
• Prepare daily and weekly operational reports for the Service Manager.

Skills

Heavy-duty truck maintenance

Workshop supervision

Vehicle diagnostics

Leadership

Safety compliance

Repair planning

Education

Degree or diploma in Mechanical Engineering

Job description

Workshop Supervisor - Heavy-Duty Trucks Job Snapshot Role: Workshop Supervisor - Heavy-Duty Trucks Location: Dubai, United Arab Emirates Industry: Automotive Function: Vehicle Repair and Maintenance Experience: Minimum 7 years Job Type: Full-time

Job Details Country: United Arab Emirates City: Dubai Industry: Automotive Function: Vehicle Repair and Maintenance Salary: 10000-15000 Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer. Gender: Any Candidate Nationality: Any Job Type: Full-time

Role Context

The Workshop Supervisor provides hands-on leadership for daily heavy-duty truck maintenance and repair activities in Dubai. The position ensures workshop resources, technician expertise, parts availability, and service priorities are coordinated effectively so vehicles return to operation safely and without unnecessary delays. Strong supervision directly influences repair quality, technician utilization, vehicle uptime, workshop profitability, and the overall customer experience.

Key Responsibilities

• Direct daily workshop activities covering heavy-duty truck servicing, preventative maintenance, diagnostics, and mechanical repairs.
• Assign repair orders to technicians according to workload, technical expertise, urgency, and expected completion time.
• Monitor active jobs throughout the repair cycle and address technical or operational delays before they affect delivery commitments.
• Balance workshop capacity and technician utilization to maintain productive workflow across service bays.
• Support labour and parts sales targets while maintaining required revenue and gross margin performance.
• Review repair and service reports for accuracy, technical completeness, and proper documentation.
• Carry out or supervise quality inspections before completed vehicles are released.
• Ensure maintenance and repair work meets applicable technical, quality, and safety requirements.
• Guide technicians through complex diagnostics, fault identification, repair procedures, and preventative maintenance requirements.
• Supervise mechanics, technicians, service advisors, and apprentices during daily workshop operations.
• Coach workshop personnel on technical standards, productivity expectations, quality controls, and safe working practices.
• Conduct toolbox talks and safety briefings relevant to workshop activities and current operational risks.
• Enforce health and safety requirements and ensure unsafe conditions or practices are addressed promptly.
• Track job completion, workshop downtime, resource utilization, productivity, and vehicle turnaround performance.
• Prepare daily and weekly operational reports for the Service Manager.
• Communicate delayed repairs, technical challenges, capacity constraints, and other workshop concerns to relevant stakeholders.
• Coordinate with procurement and parts teams to minimize delays caused by component or spare-parts availability.
• Work with fleet and customer service teams to prioritize urgent breakdowns and vehicles with critical operational requirements.
• Investigate recurring repair delays, quality concerns, and workflow bottlenecks and implement corrective measures.
• Support prompt resolution of customer concerns by providing accurate technical and repair-status information.
• Maintain an organized workshop environment centered on safety, quality, efficiency, accountability, and continuous improvement.

Ideal Profile

• Degree or diploma in Mechanical Engineering or a related technical discipline.
• Minimum 7 years of relevant experience in heavy-duty truck maintenance, servicing, repair, or workshop operations.
• Previous experience supervising technicians, mechanics, service advisors, or apprentices within a busy automotive workshop.
• Strong hands-on knowledge of heavy commercial vehicle mechanical systems and repair requirements.
• Proven diagnostic capability with the confidence to guide technicians through complex faults.
• Sound understanding of preventative maintenance programs and structured workshop repair processes.
• Experience conducting repair quality checks and maintaining technical workmanship standards.
• Strong awareness of workshop health and safety procedures.
• Ability to allocate workloads effectively while managing multiple repair priorities and demanding turnaround targets.
• Commercial awareness of labour productivity, parts sales, workshop revenue, and gross margin objectives.
• Capable of responding effectively when urgent breakdowns disrupt planned workshop schedules.
• Strong leadership skills with the ability to coach, motivate, and develop technical personnel.
• Analytical approach to operational problems, delays, and recurring workshop issues.
• High attention to repair accuracy, quality, and vehicle safety.
• Good written and spoken communication skills.
• Customer-focused approach with an emphasis on minimizing vehicle downtime and achieving reliable repair outcomes.

Skills Set

• Heavy-duty truck maintenance
• Heavy commercial vehicle repair
• Workshop supervision
• Workshop operations
• Vehicle diagnostics
• Mechanical troubleshooting
• Preventative maintenance
• Truck servicing
• Repair order allocation
• Workshop scheduling
• Technician supervision
• Technician utilization
• Service advisor coordination
• Repair quality control
• Vehicle inspection
• Workshop health and safety
• Toolbox talks
• Job progress monitoring
• Turnaround time management
• Vehicle downtime reduction
• Labour productivity
• Labour revenue
• Parts sales
• Gross margin management
• Technical reporting
• Workshop performance reporting
• Spare parts coordination
• Breakdown management
• Operational problem solving
• Corrective action

Why Join Us

This role provides the opportunity to combine advanced heavy-duty vehicle knowledge with frontline workshop leadership in Dubai 's established Automotive sector. The position offers practical responsibility for technician performance, complex diagnostics, commercial aftersales targets, repair quality, and vehicle turnaround. Experience gained across these areas can support progression into workshop management, service management, aftersales operations, and broader automotive leadership positions within Al-Futtaim.

About the Company

Al-Futtaim is a diversified privately held regional business headquartered in Dubai, United Arab Emirates. Al-Futtaim Automotive operates across the Middle East, Asia, and Africa, with activities spanning vehicle distribution, manufacturing, leasing, aftersales, and mobility solutions. Its portfolio covers passenger vehicles, heavy commercial vehicles, motorcycles, and industrial and construction equipment, supported by an extensive regional workforce and partnerships with internationally recognized automotive brands.