Workshop Supervisor - Heavy Truck Service

AlFuttaim; Dubai; On-site; AED 112,000 - 167,000; Full time

Job summary

Al-Futtaim is seeking a Workshop Supervisor - Heavy Truck Service in Abu Dhabi to lead a busy service workshop for heavy commercial vehicles. You will allocate tasks, monitor repairs, and ensure quality while driving technician productivity and service delivery targets.

The role requires hands-on supervision, troubleshooting expertise, and a focus on safety, with strong coordination with service advisors and procurement to maintain fleet readiness and margins.

Qualifications

• Degree/Diploma in Mechanical Engineering or equivalent.
• Minimum 7 years in workshop operations or heavy-duty truck maintenance.
• Proven supervisory experience with technicians and service staff.
• Strong knowledge of heavy commercial vehicle systems and diagnostics.

Responsibilities

• Direct daily workshop activity including preventive maintenance, servicing, diagnostics and heavy-duty repairs.
• Assign work based on technician skill and urgency, monitor timelines and adjust as needed.
• Ensure repairs meet safety and quality standards and review documentation before closure.
• Support workshop revenue targets through efficient labour and parts management.
• Coach team on technical procedures, safety and productivity.
• Produce regular reports on downtime, utilization and performance.

Skills

Heavy-duty maintenance

Workshop supervision

Diagnostics

Safety

Team leadership

Labor utilization

Turnaround time

Parts coordination

Revenue targets

Fleet uptime

Education

Mechanical Eng Degree

Tools

Diagnostic tools

Job description

Workshop Supervisor - Heavy Truck Service Job Snapshot Role: Workshop Supervisor - Heavy Truck Service Location: Abu Dhabi, United Arab Emirates Industry: Automotive Function: Vehicle Repair and Maintenance Experience: Minimum 7 years Job Type: Full-time Position Overview Workshop Supervisor - Heavy Truck Service in Abu Dhabi, United Arab Emirates is an Automotive hiring opportunity focused on heavy-duty truck maintenance, workshop supervision, diagnostics, repair quality, technician productivity, and aftersales performance. The role leads daily service workshop activities, allocates technical work, controls turnaround time, supports labour and parts revenue targets, and ensures completed repairs meet required safety and quality standards.

Job Details Country: United Arab Emirates City: Abu Dhabi Industry: Automotive Function: Vehicle Repair and Maintenance Salary: 10000-15000 Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer. Gender: Any Candidate Nationality: Any Job Type: Full-time

Role Context The Workshop Supervisor provides hands‑on operational leadership across a busy heavy commercial vehicle service environment. The position connects technical repair execution with workshop productivity, customer commitments, safety, parts availability, and financial performance. Effective supervision helps reduce truck downtime, improve technician utilization, maintain repair quality, and strengthen customer satisfaction while supporting workshop revenue and gross margin objectives.

Key Responsibilities

• Direct daily workshop activity covering preventive maintenance, scheduled servicing, diagnostics, and heavy-duty truck repairs.
• Review incoming jobs and assign work according to technician competence, urgency, workload, and required completion time.
• Monitor every active repair against agreed timelines and intervene quickly when delays or technical obstacles arise.
• Balance workshop capacity to maximize technician productivity and minimize idle time.
• Guide mechanics and technicians through complex mechanical faults and difficult diagnostic cases.
• Provide practical technical support for engine, drivetrain, braking, suspension, and other heavy commercial vehicle systems where required.
• Ensure preventive maintenance work is performed according to prescribed service intervals and technical standards.
• Review completed service and repair documentation for accuracy before job closure.
• Conduct quality checks on completed work and ensure identified defects are rectified before vehicle release.
• Maintain strong control over comeback repairs and recurring technical issues.
• Support achievement of workshop labour sales, parts sales, revenue, and gross margin targets.
• Track turnaround time and take corrective action when workshop performance falls below expected levels.
• Coordinate with service advisors on job progress, repair status, additional work, and estimated completion times.
• Keep the Service Manager informed of operational bottlenecks, major delays, breakdown priorities, and resource constraints.
• Supervise mechanics, technicians, service advisors, and apprentices during daily workshop activities.
• Coach team members on technical procedures, workmanship expectations, productivity, and safe working practices.
• Conduct toolbox talks and regular safety briefings.
• Enforce health and safety requirements throughout workshop operations.
• Ensure tools, equipment, work areas, and repair bays are maintained in safe operating condition.
• Coordinate with procurement and parts teams to address component availability affecting job completion.
• Support urgent breakdown requirements and prioritize repairs that directly affect fleet availability.
• Prepare daily and weekly reports covering completed jobs, downtime, utilization, productivity, and operational performance.
• Analyze workshop issues and introduce corrective measures to improve workflow and service delivery.
• Promote accountability, disciplined working practices, and continuous improvement across the team.

Ideal Profile

• Degree or Diploma in Mechanical Engineering or a related technical discipline.
• Minimum 7 years of relevant experience in workshop operations, heavy-duty truck maintenance, servicing, or repair.
• Proven supervisory experience leading technicians, mechanics, service advisors, or apprentices.
• Strong hands‑on knowledge of heavy commercial vehicle mechanical systems.
• Practical expertise in preventive maintenance and fault diagnosis.
• Ability to guide technicians through complex repairs and technical troubleshooting.
• Solid understanding of workshop workflow, resource planning, and job allocation.
• Experience managing turnaround time and workshop productivity.
• Commercial awareness of labour sales, parts sales, revenue, and gross margin targets.
• Strong knowledge of repair quality control and final inspection procedures.
• Understanding of workshop health and safety requirements.
• Ability to manage urgent breakdowns and changing repair priorities under pressure.
• Strong planning, organization, and workload management capability.
• Analytical approach to identifying recurring operational issues.
• Good written and verbal communication skills.
• Customer-focused mindset with particular attention to minimizing vehicle downtime.
• High level of integrity, accountability, and attention to detail.

Skills Set

• Heavy-duty truck maintenance
• Commercial vehicle repair
• Workshop supervision
• Preventive maintenance
• Mechanical diagnostics
• Fault troubleshooting
• Repair quality control
• Workshop planning
• Technician allocation
• Technician productivity
• Labour utilization
• Turnaround time management
• Service operations
• Heavy vehicle servicing
• Workshop safety
• Toolbox talks
• Health and safety compliance
• Job card review
• Repair reporting
• Parts coordination
• Breakdown management
• Fleet maintenance support
• Labour sales
• Parts sales
• Gross margin management
• Revenue performance
• Team supervision
• Apprentice development
• Customer service
• Workshop reporting
• Continuous improvement

Why Join Us

Heavy commercial vehicle servicing remains a critical part of the Automotive sector, where fleet uptime, repair quality, and workshop efficiency directly affect customers ' operating costs. This role provides responsibility for both technical execution and commercial performance while developing leadership experience across technicians, service advisors, safety, productivity, and customer delivery. It offers a strong pathway toward broader service management and aftersales leadership responsibilities within a major regional automotive organization.

About the Company

Al-Futtaim Group is a diversified privately held regional business headquartered in Dubai, United Arab Emirates. Al-Futtaim Automotive is one of its major divisions, operating across 10 countries in the Middle East, Asia, and Africa with activities spanning distribution, manufacturing, leasing, aftersales, passenger vehicles, commercial vehicles, and industrial equipment. Supported by a workforce of approximately 9000 people, the division represents several internationally recognized automotive brands and delivers mobility and aftersales solutions to individual, fleet, and commercial customers.