Senior Service Manager - Heavy Trucks, Dubai

AlFuttaim; Dubai; On-site; AED 245,520 - 334,800; Full time

Job summary

AlFuttaim in Dubai is hiring a Service Manager - Heavy Trucks to oversee aftersales operations, focusing on maximizing vehicle uptime and customer satisfaction. The ideal candidate will have over 10 years of experience in commercial vehicles, with at least 5 years in leadership roles.

This role involves managing service center performance, teamwork, and financial metrics while ensuring adherence to company standards and continuous improvement initiatives.

Qualifications

• Minimum 10 years of experience in the commercial vehicle industry.
• At least 5 years in aftersales leadership or service management.
• Strong operational performance and customer service skills.

Responsibilities

• Lead service center operations for heavy-duty trucks.
• Drive performance across revenue and service quality.
• Manage daily workshop activities and customer support.

Skills

Heavy-duty truck service management

Commercial vehicle aftersales

Service center operations

Workshop performance

Aftersales revenue growth

P&L management

Customer satisfaction

Stakeholder management

Education

Bachelor's degree in Automotive Engineering, Mechanical Engineering or related

Tools

ERP systems

MS Office

Job description

AlFuttaim in Dubai is hiring a Service Manager - Heavy Trucks to oversee aftersales operations, focusing on maximizing vehicle uptime and customer satisfaction. The ideal candidate will have over 10 years of experience in commercial vehicles, with at least 5 years in leadership roles.

This role involves managing service center performance, teamwork, and financial metrics while ensuring adherence to company standards and continuous improvement initiatives.