Senior Salesforce Business Analyst (Based in UAE)

EI-Technologies Mena; Dubai Emirate; On-site; AED 180,000 - 290,000; Full time

Job summary

EI-Technologies MENA, part of NEO-DIS.COM Group, seeks an experienced Business Analyst in Dubai with strong Salesforce expertise and a focus on process optimization. You will translate business needs into effective Salesforce solutions and serve as the bridge between stakeholders and technical teams.

Responsibilities include requirements analysis, solution definition, testing, documentation, and user adoption programs. The role requires travel when needed and UAE presence.

Qualifications

• Bachelor's degree in a relevant field.
• 5+ years as a Business Analyst with at least 3 years Salesforce experience.
• Experience in requirements gathering and process analysis.
• Ability to translate complex requirements into practical Salesforce solutions.
• Knowledge of Salesforce capabilities and processes.
• Experience with Agile/Scrum is advantageous.
• Experience delivering end-user training for business applications.
• Must be present in United Arab Emirates.

Responsibilities

• Conduct workshops and interviews to uncover requirements and define functional specs.
• Map current processes and design optimized future-state Salesforce workflows.
• Write clear user stories with acceptance criteria and technical requirements.
• Collaborate with Developers, Admins, and Solution Architects on Salesforce configurations.
• Create test cases, lead UAT, ensure solutions meet business needs before deployment.
• Develop training materials and conduct end-user training to drive adoption.

Skills

Salesforce expertise

Requirements gathering

Business process analysis

Documentation

Stakeholder management

English communication

Analytical thinking

Travel readiness

Education

Bachelor's degree in Business Administration, IT, CS or related field

Tools

Salesforce

Job description

Company Description

EI-TECHNOLOGIES MENA, by NEO-DIS.COM Group, is a pure player digital consultancy firm and one of the leading Salesforce partners in the Middle East since 2011. Headquartered in Paris, we have offices in Dubai, Lebanon and Saudi Arabia providing Salesforce CRM Implementation and Cloud Consulting services with various technologies in the Middle East and Gulf region covering Lebanon, Jordan, Egypt, Qatar, UAE, KSA, Oman, Kuwait, Bahrain, and Iraq.

Job Description

Position Overview

We are seeking an experienced Business Analyst based in Dubai, with strong expertise in Salesforce and business process optimization. The role will serve as a key link between business stakeholders and technical teams, translating business needs into effective Salesforce solutions. The position will focus on requirements analysis, process optimization, solution definition, testing, documentation, and user adoption, ensuring that Salesforce initiatives deliver practical and measurable business value.

Qualifications

Required Qualifications & Experience

• Bachelor's degree in Business Administration, Information Technology, Computer Science, or a related field.
• 5+ years of experience as a Business Analyst, with a minimum of 3 years of Salesforce experience.
• Strong experience in requirements gathering, business process analysis, documentation, and solution definition.
• Advanced business analysis skills with the ability to understand complex business requirements and translate them into practical solutions.
• Strong knowledge of Salesforce capabilities and business processes.
• Knowledge of software design concepts and/or programming or coding languages.
• Strong analytical, problem-solving, and critical-thinking skills.
• Excellent organizational skills with the ability to manage multiple priorities simultaneously.
• Strong verbal and written communication skills, particularly in English.
• Strong stakeholder management and facilitation skills.
• Willingness and ability to travel when required.
• Experience in Freezone, Real Estate, Property Management, or related industries is preferred.
• Experience working on Salesforce implementation, enhancement, or transformation projects.
• Experience with Agile/Scrum methodologies is an advantage.
• Experience developing and delivering end-user training for business applications.
• Functional or industry-specific knowledge relevant to the organization's business.
• Knowledge of Salesforce configuration, automation, and standard functionality is an advantage.
• Must be present in United Arab Emirates.

Key Responsibilities

• Requirement Gathering & Analysis: Conduct workshops and interviews with key business stakeholders to uncover requirements, document pain points, and define functional specifications.
• Process Mapping: Map current-state business processes ("as-is") and design optimized future-state workflows ("to-be") within Salesforce.
• User Stories & Documentation: Write clear, concise user stories with detailed acceptance criteria, technical requirements, and process flow diagrams.
• Solution Collaboration: Partner with Salesforce Developers, Admins, and Solution Architects to design user-friendly, out-of-the-box Salesforce configurations.
• Testing & Quality Assurance: Create test cases, lead User Acceptance Testing (UAT), and ensure solutions meet specified business requirements before deployment.
• Change Management & Training: Develop user training materials, conduct live end-user training sessions, and foster user adoption across business teams.

Additional Information