Senior Salesforce BA & Process Optimizer

EI-Technologies MENA; Dubai; On-site; AED 201,000 - 335,000; Full time

Job summary

EI-TECHNOLOGIES MENA in Dubai seeks an experienced Business Analyst with strong Salesforce expertise to bridge business needs and tech solutions. You will translate requirements, optimize processes, and define practical Salesforce configurations.

Responsibilities include requirements gathering, process mapping, user stories, testing, and user adoption training to ensure measurable business value. 5+ years as a BA and Salesforce experience are essential.

Qualifications

• Bachelor’s degree in a related field is required.
• 5+ years as a Business Analyst with at least 3 years Salesforce experience.
• Strong gathering, mapping and documentation skills.
• Excellent English verbal and written communication.
• Travel willingness as needed.
• Experience with Salesforce – implementation or optimization.

Responsibilities

• Gather requirements and analyze business needs for Salesforce.
• Map as-is and to-be processes within Salesforce.
• Write user stories with acceptance criteria and diagrams.
• Collaborate with developers, admins, and solution architects.
• Create test cases and lead UAT, ensure solution fit.
• Develop user training materials and drive adoption.

Skills

Salesforce

Requirements gathering

Business process analysis

Documentation

User stories

Stakeholder management

UAT

Training

English communication

Agile/Scrum

Education

Bachelor’s degree in Business Administration, Information Technology, Computer Science, or related field

Tools

Salesforce

Agile/Scrum

Test management

Job description

EI-TECHNOLOGIES MENA in Dubai seeks an experienced Business Analyst with strong Salesforce expertise to bridge business needs and tech solutions. You will translate requirements, optimize processes, and define practical Salesforce configurations.

Responsibilities include requirements gathering, process mapping, user stories, testing, and user adoption training to ensure measurable business value. 5+ years as a BA and Salesforce experience are essential.