Senior Salesforce Business Analyst Based In UAE

EI-Technologies MENA; Dubai; On-site; AED 201,000 - 335,000; Full time

Job summary

EI-TECHNOLOGIES MENA in Dubai seeks an experienced Business Analyst with strong Salesforce expertise to bridge business needs and tech solutions. You will translate requirements, optimize processes, and define practical Salesforce configurations.

Responsibilities include requirements gathering, process mapping, user stories, testing, and user adoption training to ensure measurable business value. 5+ years as a BA and Salesforce experience are essential.

Qualifications

• Bachelor’s degree in a related field is required.
• 5+ years as a Business Analyst with at least 3 years Salesforce experience.
• Strong gathering, mapping and documentation skills.
• Excellent English verbal and written communication.
• Travel willingness as needed.
• Experience with Salesforce – implementation or optimization.

Responsibilities

• Gather requirements and analyze business needs for Salesforce.
• Map as-is and to-be processes within Salesforce.
• Write user stories with acceptance criteria and diagrams.
• Collaborate with developers, admins, and solution architects.
• Create test cases and lead UAT, ensure solution fit.
• Develop user training materials and drive adoption.

Skills

Salesforce

Requirements gathering

Business process analysis

Documentation

User stories

Stakeholder management

UAT

Training

English communication

Agile/Scrum

Education

Bachelor’s degree in Business Administration, Information Technology, Computer Science, or related field

Tools

Salesforce

Agile/Scrum

Test management

Job description

Job Description:

Company Description

EI-TECHNOLOGIES MENA, by NEO-DIS.COM Group, is a pure player digital consultancy firm and one of the leading Salesforce partners in the Middle East since 2011. Headquartered in Paris, we have offices in Dubai, Lebanon and Saudi Arabia providing Salesforce CRM Implementation and Cloud Consulting services with various technologies in the Middle East and Gulf region covering Lebanon, Jordan, Egypt, Qatar, UAE, KSA, Oman, Kuwait, Bahrain, and Iraq.

Job Description

Position Overview

We are seeking an experienced Business Analyst based in Dubai, with strong expertise in Salesforce and business process optimization. The role will serve as a key link between business stakeholders and technical teams, translating business needs into effective Salesforce solutions. The position will focus on requirements analysis, process optimization, solution definition, testing, documentation, and user adoption, ensuring that Salesforce initiatives deliver practical and measurable business value.

Qualifications

Required Qualifications & Experience

• Bachelor’s degree in Business Administration, Information Technology, Computer Science, or a related field.
• 5+ years of experience as a Business Analyst, with a minimum of 3 years of Salesforce experience.
• Strong experience in requirements gathering, business process analysis, documentation, and solution definition.
• Advanced business analysis skills with the ability to understand complex business requirements and translate them into practical solutions.
• Strong knowledge of Salesforce capabilities and business processes.
• Knowledge of software design concepts and/or programming or coding languages.
• Strong analytical, problem-solving, and critical-thinking skills.
• Excellent organizational skills with the ability to manage multiple priorities simultaneously.
• Strong verbal and written communication skills, particularly in English.
• Strong stakeholder management and facilitation skills.
• Willingness and ability to travel when required.
• Experience in Freezone, Real Estate, Property Management, or related industries is preferred.
• Experience working on Salesforce implementation, enhancement, or transformation projects.
• Experience with Agile/Scrum methodologies is an advantage.
• Experience developing and delivering end-user training for business applications.
• Functional or industry-specific knowledge relevant to the organization's business.
• Knowledge of Salesforce configuration, automation, and standard functionality is an advantage.
• Must be present in United Arab Emirates.

Key Responsibilities

• Requirement Gathering & Analysis:Conduct workshops and interviews with key business stakeholders to uncover requirements, document pain points, and define functional specifications.
• Process Mapping:Map current-state business processes ("as-is") and design optimized future-state workflows ("to-be") within Salesforce.
• User Stories & Documentation:Write clear, concise user stories with detailed acceptance criteria, technical requirements, and process flow diagrams.
• Solution Collaboration:Partner with Salesforce Developers, Admins, and Solution Architects to design user-friendly, out-of-the-box Salesforce configurations.
• Testing & Quality Assurance:Create test cases, lead User Acceptance Testing (UAT), and ensure solutions meet specified business requirements before deployment.
• Change Management & Training:Develop user training materials, conduct live end-user training sessions, and foster user adoption across business teams.

Requirements: