Senior Salesforce Analyst: Process Optimizer & UAT Lead

EI-Technologies Mena; Dubai Emirate; On-site; AED 180,000 - 290,000; Full time

Job summary

EI-Technologies MENA, part of NEO-DIS.COM Group, seeks an experienced Business Analyst in Dubai with strong Salesforce expertise and a focus on process optimization. You will translate business needs into effective Salesforce solutions and serve as the bridge between stakeholders and technical teams.

Responsibilities include requirements analysis, solution definition, testing, documentation, and user adoption programs. The role requires travel when needed and UAE presence.

Qualifications

• Bachelor's degree in a relevant field.
• 5+ years as a Business Analyst with at least 3 years Salesforce experience.
• Experience in requirements gathering and process analysis.
• Ability to translate complex requirements into practical Salesforce solutions.
• Knowledge of Salesforce capabilities and processes.
• Experience with Agile/Scrum is advantageous.
• Experience delivering end-user training for business applications.
• Must be present in United Arab Emirates.

Responsibilities

• Conduct workshops and interviews to uncover requirements and define functional specs.
• Map current processes and design optimized future-state Salesforce workflows.
• Write clear user stories with acceptance criteria and technical requirements.
• Collaborate with Developers, Admins, and Solution Architects on Salesforce configurations.
• Create test cases, lead UAT, ensure solutions meet business needs before deployment.
• Develop training materials and conduct end-user training to drive adoption.

Skills

Salesforce expertise

Requirements gathering

Business process analysis

Documentation

Stakeholder management

English communication

Analytical thinking

Travel readiness

Education

Bachelor's degree in Business Administration, IT, CS or related field

Tools

Salesforce

Job description

EI-Technologies MENA, part of NEO-DIS.COM Group, seeks an experienced Business Analyst in Dubai with strong Salesforce expertise and a focus on process optimization. You will translate business needs into effective Salesforce solutions and serve as the bridge between stakeholders and technical teams.

Responsibilities include requirements analysis, solution definition, testing, documentation, and user adoption programs. The role requires travel when needed and UAE presence.