Senior Sales Operations Manager, AWS Strategy & Operations

Amazon Inc.; Dubai; On-site; AED 514,000 - 734,000; Full time

Job summary

Amazon Inc. in Dubai is seeking a Senior Sales Operations Manager to join the AWS SMGS Global Sales Strategy & Operations Scale team. The role blends hands-on analytics with operational excellence to support Sales Leaders across SMB and Scale teams.

You will analyze complex datasets, deliver insights, and influence regional strategy with data-driven recommendations. You will collaborate with global counterparts, maintain business health, and drive strategic decisions that impact sales

Qualifications

• Bachelor's degree or equivalent.
• Experience using Microsoft Excel to manipulate and analyze data.
• Experience developing and implementing systems/tools for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation.
• Experience defining, refining and implementing sales processes, procedures and policies.
• Experience using Salesforce (or other CRM tool) or BI tools.
• Experience presenting to senior leadership.

Responsibilities

• Managing sales performance reporting analysis.
• Conducting analysis for trends, observations and developing recommendations for sales strategy across EMEA.
• Creating reports using diverse data sources.
• Delivering actionable insights to EMEA-wide stakeholders.
• Data Analysis & Insights – Conduct comprehensive analysis of diverse datasets to uncover meaningful business insights.
• Strategic Planning & Reporting – Maintain monthly health of the business.
• Metrics & Performance Management – Monitor and evaluate existing performance metrics.
• Business Intelligence – Deliver strategic insights to guide business decisions.

Skills

Excel analytics

Data analysis

Stakeholder management

Senior leadership presentation

Ambiguity handling

Education

Bachelor's degree or equivalent

Tools

Salesforce

CRM tools

BI tools

Job description

• Bachelor's degree or equivalent
• Experience using Microsoft Excel to manipulate and analyze data
• Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.
• Experience defining, refining and implementing sales processes, procedures and policies or equivalent
• Experience using Salesforce (or other CRM tool) or BI tools
• Experience presenting to senior leadership

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

AWS SMGS is looking for a Senior Sales Operations Manager to join their Global Sales Strategy & Operations team in their Scale team. This role combines hands-on analytics with operational excellence and strategic thinking, where you'll use data analysis and modeling to support Sales Leaders in the SMB and Scale teams. You'll play a key role in maintaining business health and driving data-informed strategic decisions across the region. This role combines technical expertise with business acumen to analyze complex datasets from multiple sources. You'll be instrumental in delivering insights and intelligence that directly impact our decision-making processes.

Key job responsibilities

Key Focus Areas:

• Managing sales performance reporting analysis
• Conducting analysis for trends, observations and developing recommendations for sales strategy across EMEA
• Creating reports using diverse data sources
• Delivering actionable insights to EMEA-wide stakeholders

What You'll Bring:

• Strong technical skills in data extraction and modeling
• Exceptional organizational abilities and stakeholder relationships
• Self-motivation and adaptability to work in an ambiguous, fast-paced environment
• Experience handling large datasets
• Ability to support multiple sales teams simultaneously

Success in This Role Means:

• Collaborating effectively with sales teams, operations teams, internal users and world-wide / global counterparts in AWS
• Developing and implementing new recommendations
• Creating accurate, impactful reports
• Communicating complex data insights to both technical and non-technical audiences
• Supporting SMB and Scale Sales teams with territory analysis and operational activities

A day in the life

The ideal candidate thrives in a dynamic environment, demonstrates strong analytical capabilities, and can translate data into meaningful business insights while maintaining high operational standards.

Key Responsibilities:

• Data Analysis & Insights –
  • Conduct comprehensive analysis of diverse datasets to uncover meaningful business insights
  • Design and deliver regular and on-demand business analytics with stakeholders
• Strategic Planning & Reporting
  • Maintain monthly health of the business
• Metrics & Performance Management
  • Monitor and evaluate existing performance metrics
  • Transform complex data into actionable recommendations
• Business Intelligence
  • Deliver strategic insights to guide business decisions
  • Provide data-driven recommendations through detailed analysis

About the team

Join our international, diverse team, which is going above and beyond that comprise AWS EMEA's most significant and influential Greenfield and T2K customers. The team is always focused on delivering the best results for our customers by working backwards from their needs. Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. The team has extensive visibility to EMEA Directors and Senior Leadership Team given the strategic nature of the role.