Senior Patient Experience Coordinator – Luxury Aesthetics

Luxury Aesthetic Clinic; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Luxury Aesthetic Clinic in Dubai is seeking an experienced Senior Patient Coordinator to join our team. You will manage patient interactions, appointments, consultations, follow-ups, and enquiries to deliver a premium client experience.

The ideal candidate has at least 5 years in aesthetics/healthcare, strong bilingual English/Arabic communication, and a professional presence. Prior luxury clinic experience is highly preferred.

Qualifications

• 5+ years in a similar role within aesthetics, cosmetic, or healthcare.
• Fluent English and Arabic communication.
• Strong patient service, coordination, and appointment management skills.

Responsibilities

• Manage patient appointments, consultations, follow-ups, and enquiries.
• Coordinate with patients to ensure a smooth and professional clinic experience.
• Maintain relationships with patients and provide excellent customer service.
• Support daily patient coordination and administrative activities.
• Handle client communication in person, by phone, and through other channels.
• Maintain accurate patient records and appointment schedules.
• Assist the clinic team in delivering a high-quality patient experience.

Skills

English

Arabic

Patient coordination

Customer service

Professional presence

Luxury clinic experience

Education

Bachelor's/Diploma in Healthcare Administration

Job description

Luxury Aesthetic Clinic in Dubai is seeking an experienced Senior Patient Coordinator to join our team. You will manage patient interactions, appointments, consultations, follow-ups, and enquiries to deliver a premium client experience.

The ideal candidate has at least 5 years in aesthetics/healthcare, strong bilingual English/Arabic communication, and a professional presence. Prior luxury clinic experience is highly preferred.