Senior Operations Executive

OMNILOG; United Arab Emirates; On-site; AED 60,000 - 100,000; Full time

Job summary

OMNILOG in UAE seeks a Senior Operations Executive to coordinate end-to-end shipment processes, liaise with carriers, and manage documentation and customs compliance. You will act as the main client contact, ensuring timely updates and satisfaction.

The role requires experience in freight forwarding operations and strong regulatory knowledge. Ideal candidates bring 2+ years in freight forwarding, excellent communication, and proficiency with logistics software and MS Office in a fast-paced

Qualifications

• Bachelor’s degree in Logistics, Supply Chain Management, or related field.
• Minimum 2 years of freight forwarding operations experience.
• Strong knowledge of international shipping, customs regulations, and trade compliance.
• Excellent communication and problem-solving abilities.

Responsibilities

• Coordinate end-to-end shipment process and liaise with carriers, shipping lines, and logistics partners to ensure timely delivery.
• Prepare and manage all required shipping and customs documentation and ensure compliance with regulations.
• Ensure customs clearance by coordinating with customs brokers and staying updated on regulations.
• Serve as main point of contact for clients, providing shipment updates and addressing queries.
• Manage relationships with transportation providers and negotiate competitive freight rates.
• Identify and resolve issues during transportation and collaborate with cross-functional teams to ensure customer satisfaction.
• Analyse KPIs to assess efficiency and implement process improvements.
• Ensure adherence to transportation regulations and industry best practices.

Skills

Communication

Interpersonal

Attention to detail

Logistics software

Microsoft Office

Education

Bachelor’s degree in Logistics or related field

Tools

TMS software

Job description

March 30, 2024

Senior Operations Executive – UAE

Roles & Responsibilities

• Shipment Coordination: Coordinate and manage the end-to-end shipment process, ensuring timely and accurate movement of goods. Liaise with carriers, shipping lines, and other logistics partners to secure transportation services. Track and monitor shipments to ensure on-time delivery and provide timely updates to clients.
• Documentation: Prepare and manage all required shipping and customs documentation. Ensure compliance with local and international regulations for import and export.
• Customs Compliance: Stay updated on customs regulations and ensure proper documentation for customs clearance. Coordinate with customs brokers to facilitate the smooth clearance of shipments.
• Client Communication: Act as the main point of contact for clients, providing updates on shipment status and addressing any queries or concerns. Collaborate with sales and customer service teams to meet client expectations.
• Vendor Management: Manage relationships with transportation providers, customs brokers, and other logistics partners. Negotiate and secure competitive rates for freight services.
• Problem Resolution: Proactively identify and address any issues that may arise during the transportation process. Collaborate with cross-functional teams to find solutions to challenges and ensure customer satisfaction.
• Performance Analysis: Analyse key performance indicators (KPIs) to assess the efficiency and effectiveness of freight operations. Implement improvements to optimize processes and reduce costs.
• Regulatory Compliance: Stay informed about changes in transportation regulations and industry best practices. Ensure that all operations comply with relevant laws and regulations.

Qualifications

• Bachelor’s degree in Logistics, Supply Chain Management, Business, or a related field.
• Min 2 years of proven experience in freight forwarding operations.
• In-depth knowledge of international shipping, customs regulations, and trade compliance.
• Strong communication and interpersonal skills.
• Detail-oriented with excellent organizational and problem-solving abilities.
• Proficient in using logistics software and Microsoft Office tools.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.