Senior Officer - Support Services and Logistics (UAE National) - Fresh Graduate

Roads and Transport Authority; Dubai; Sur place; AED 50 000 - 84 000; Plein temps

Résumé du poste

Roads and Transport Authority in Dubai seeks an detail‑oriented administrative coordinator to ensure efficient departmental operations. You will support scheduling, correspondence, reporting and logistics while upholding RTA’s policies and information security standards.

Responsibilities include maintaining records, coordinating meetings with stakeholders, onboarding new staff, and ensuring timely completion of tasks within SLAs.

Qualifications

• Bachelor’s degree holder with 0–1 years of experience.
• Diploma holder with 5+ years of experience.
• Experience in administrative processes and policy compliance.
• Strong documentation and records management skills.
• Awareness of information security standards.

Responsabilités

• Coordinate administrative tasks to ensure timely execution.
• Prepare and register correspondences and reports.
• Maintain accurate records and databases with confidentiality.
• Manage director/manager schedules and arrange meetings.
• Support onboarding and office supply management.
• Track tasks and follow up on action items.
• Support audits and process improvement initiatives.

Connaissances

Administrative support

Office coordination

Scheduling

Documentation

Information security awareness

Formation

Bachelor’s degree

Diploma

Outils

Tarasul

CRM

Time & Attendance

Description du poste

Coordinate departmental administrative operations to ensure efficiency, compliance, and service excellence. Lead the preparation, review, and execution of correspondence, reporting, scheduling, and logistical activities while ensuring alignment with RTA’s policies and information security standards. Facilitate cross-departmental coordination, monitor task completion and service requests, and support management in implementing process improvements, audits, and continuous enhancement of administrative practices.

Roles and Responsibilities

• Support departmental objectives by ensuring timely execution of administrative and reporting requirements.
• Assist in implementing organizational policies, procedures, and compliance requirements within the department.

Operations

• Maintain accurate documentation and records to support decision-making, audit readiness, and information security standards.
• Manage director/manager schedules, coordinate appointments, and arrange meetings with internal and external stakeholders.
• Prepare, draft, and register correspondences, circulars, and official letters; ensure timely dispatch and follow-up.
• Maintain and update departmental files, records, and databases in hard and electronic formats, ensuring confidentiality and compliance with information security protocols.
• Enter permissions, attendance, and leave data into systems (e.g., Time & Attendance, Tarasul, CRM) and prepare periodic reports.
• Support onboarding of new employees by coordinating requirements such as PCs, phones, employee cards, and office supplies.
• Maintain inventory of office supplies, process procurement orders, and coordinate maintenance of office equipment.
• Attend departmental meetings, prepare minutes, and follow up on assigned action points.
• Track and close assigned tasks, suggestions, and complaints within approved SLAs using RTA systems.

Provide clerical support including scanning, archiving, and organizing documents while ensuring information security measures are applied.

• Coordinate with HR for employee-related requests (leaves, training, certificates, resignations, etc.).

Product / Process Improvement

• Ensure systematic filing, record-keeping, and compliance with document control and information security procedures.
• Recommend improvements in administrative workflows, reporting, and secure document handling.
• Participate in training on new administrative systems, tools, and information security awareness.
• Support continuous improvement initiatives by providing feedback from day-to-day operations.

Physical Working Conditions

• Primarily office-based, with occasional visits to service providers and vendors

Qualifications:

0-1 Years in case of Bachelor’s degree (5+ years in case of Diploma)