Senior Officer- Customer Happiness Centers

Roads and Transport Authority; Abu Dhabi; Presencial; AED 60 000 - 90 000; Tempo integral

Resumo da oferta

Roads and Transport Authority in Abu Dhabi seeks an organized administrative professional to support departmental objectives and ensure timely execution of reporting requirements.

You will assist in implementing policies, maintaining records, coordinating schedules, and preparing official communications while ensuring confidentiality and information security standards.

Qualificações

• Diploma or Bachelor’s degree in business, admin, or HR management.
• 0-1 years of experience with a bachelor’s degree (5+ years with a diploma).
• Positive attitude and willingness to support customers and team members.
• Strong customer service mindset and professional communication.
• Eagerness to learn and deliver tasks with accuracy and quality.
• Good verbal and written communication skills.
• Basic understanding of customer communication and professional correspondence.
• Familiarity with general administrative and office support practices.

Responsabilidades

• Assist in implementing organizational policies, procedures, and compliance requirements.
• Maintain accurate documentation and records for decision-making and audits.
• Manage manager schedules and arrange meetings with stakeholders.
• Prepare and dispatch correspondences and official letters.
• Maintain and secure department files and databases.
• Enter attendance data into systems and prepare reports.
• Support onboarding of new employees and office supply coordination.
• Handle procurement and maintenance of office equipment.
• Attend meetings, take minutes, and track action items.
• Provide clerical support including scanning, archiving, and information security.

Conhecimentos

Customer service

Communication

Organizational skills

Attention to detail

Team collaboration

Learning agility

Formação académica

Diploma/ Bachelor’s degree in Business Administration, Office Management, or Human Resources Management

Ferramentas

Time & Attendance

Tarasul

CRM

Office software/tools

Descrição da oferta de emprego

Job description

Strategy

• Support departmental objectives by ensuring timely execution of administrative and reporting requirements.
• Assist in implementing organizational policies, procedures, and compliance requirements within the department.

Operations

• Maintain accurate documentation and records to support decision-making, audit readiness, and information security standards.
• Manage manager schedules, coordinate appointments, and arrange meetings with internal and external stakeholders.
• Prepare, draft, and register correspondences, circulars, and official letters; ensure timely dispatch and follow-up.
• Maintain and update departmental files, records, and databases in hard and electronic formats, ensuring confidentiality and compliance with information security protocols.
• Enter permissions, attendance, and leave data into systems (e.g., Time & Attendance, Tarasul, CRM) and prepare periodic reports.
• Support onboarding of new employees by coordinating requirements such as PCs, phones, employee cards, and office supplies.
• Maintain inventory of office supplies, process procurement orders, and coordinate maintenance of office equipment.
• Attend departmental meetings, prepare minutes, and follow up on assigned action points.
• Track and close assigned tasks, suggestions, and complaints within approved SLAs using RTA systems.
• Provide clerical support including scanning, archiving, and organizing documents while ensuring information security measures are applied.
• Coordinate with HR for employee-related requests (leaves, training, certificates, resignations, etc.).

Product / Process Improvement

• Ensure systematic filing, record-keeping, and compliance with document control and information security procedures.
• Recommend improvements in administrative workflows, reporting, and secure document handling.
• Participate in training on new administrative systems, tools, and information security awareness.
• Support continuous improvement initiatives by providing feedback from day-to-day operations

• Diploma/ Bachelor’s degree in Business Administration, Office Management, or Human Resources Management
• 0-1 Years in case of Bachelor’s degree (5+ years in case of Diploma) in related field
• Positive attitude with a willingness to support customers and team members
• Strong customer service mindset and ability to respond professionally to customer needs
• Eagerness to learn and deliver tasks with accuracy and quality
• Good verbal and written communication skills
• Basic understanding of customer communication and professional correspondence
• Familiarity with general administrative and office support practices
• Ability to prepare simple reports, presentations, and documentation
• Basic knowledge of systems, applications, and digital communication tools
• Understanding of customer service processes and service quality standards
• Ability to coordinate with internal teams and support stakeholder interactions
• Awareness of organizational policies, procedures, and compliance requirements
• Willingness to learn about customer experience improvement and service excellence practices
• Basic understanding of health, safety, and workplace compliance standards