Senior Manager, Multi-Vertical Operations & Growth

XAD Technologies LTD; Dubai; On-site; AED 320,000 - 520,000; Full time

Job summary

XAD Technologies LTD in Dubai seeks a Senior Manager – Business Operations to own end-to-end operations across Telecom, ICT, Energy, Managed Services, and more. You will drive governance, performance, budgeting, and resource optimization in a fast-paced, multi-geo environment.

You will lead cross-functional teams, manage projects, ensure SLA/KPI delivery, and implement process improvements, while maintaining compliance and stakeholder alignment with the CEO.

Qualifications

• Bachelor's degree required in Business Administration, Engineering, Operations/Project Management, Finance or related field.
• MBA/Master's preferred for senior leadership.
• Significant senior-level experience in Business Operations, Operations Management, Project Management, or General Management.
• Experience across Telecom, ICT, Energy, Managed Services, Manpower, Auto, Civil Contracting, or related industries.
• Strong commercial and financial understanding of revenue, profitability, margins, budgeting, cost control, invoicing, receivables, contracts, and POs.
• Proven experience in project governance, SLA/KPI management, dashboards, risk management, manpower/resource utilization, vendor/subcontractor management, SOPs, compliance, and H&S.
• Strong leadership, stakeholder management, accountability, analytical, problem-solving, negotiation, communication, and executive reporting skills.
• Ability to manage a fast-paced, multi-project, multi-vertical, and multi-geography business environment.
• Proficiency in management reporting, dashboards, ERP/project systems, Excel, and PowerPoint.
• Expected to deliver smooth business/project execution, KPI achievement, legal/regulatory/safety compliance, and continuous cost optimization.

Responsibilities

• Oversee day-to-day business operations and project execution across all verticals.
• Monitor project progress, timelines, deliverables, client commitments, SLAs/KPIs, and risks.
• Review project revenue, costs, profitability, margins, budgets vs. actuals, and cost variances.
• Monitor invoicing, billing documentation, receivables, and overdue payments.
• Lead budget planning and cost control, identifying optimization opportunities.
• Monitor POs/contracts, including value, utilization, balance, expiry, renewals, and variations.
• Oversee manpower planning, deployment, productivity, utilization, overtime, idle resources, mobilization/demobilization.
• Coordinate with Finance, HR, Procurement, Commercial, IT, Fleet, Administration, and others.
• Manage vendors, subcontractors, and operational partners.
• Strengthen policies, SOPs, controls, and governance frameworks for compliance.
• Establish and monitor business/operational KPIs and management actions.
• Maintain a consolidated Business Operations Dashboard covering project status, revenue, invoicing, receivables, profitability, manpower utilization, budgets, client KPIs, risks, actions.
• Lead resolution of critical issues and project risks, ensuring mitigation and escalation.
• Support new business initiatives, tenders, mobilization, expansion plans, resource planning, and project closure/handover.
• Drive process improvement, automation, digitalization, productivity, and organizational capability.

Skills

Leadership

Stakeholder management

Analytical

Negotiation

Communication

Executive reporting

Project governance

SLA/KPI management

Dashboards

Risk management

Manpower/resource utilization

Vendor/subcontractor management

SOPs & compliance

H&S compliance

Management reporting

ERP/project systems

Excel

PowerPoint

Education

Bachelor's degree in Business Administration, Engineering, Operations/Project Management, Finance

MBA/Master's preferred

Tools

ERP systems

Excel

PowerPoint

Job description

XAD Technologies LTD in Dubai seeks a Senior Manager – Business Operations to own end-to-end operations across Telecom, ICT, Energy, Managed Services, and more. You will drive governance, performance, budgeting, and resource optimization in a fast-paced, multi-geo environment.

You will lead cross-functional teams, manage projects, ensure SLA/KPI delivery, and implement process improvements, while maintaining compliance and stakeholder alignment with the CEO.