Senior Manager – Business Operations

XAD Technologies; Dubai; On-site; AED 145,000 - 167,000; Full time

Benefits offered by this job

Company visa

Health insurance

Job summary

XAD Technologies in Dubai seeks a Senior Manager Business Operations to own operations across all units and active projects including Telecom ICT Energy Managed Services Manpower Auto Civil Contracting. You will drive execution accountability, financial governance, resource optimization, compliance, and operational excellence across a multi-vertical, multi-geography organization.

The role requires strategic leadership, stakeholder management, and strong tracking of KPIs and contractual

Qualifications

• Bachelor's degree in Business Administration/Operations/Project Management/Finance or related discipline; MBA/Masters preferred.
• Significant senior-level experience in Business Operations, Operations Management, Project Management, or General Management.
• Experience across Telecom ICT Energy Managed Services, Manpower, Auto, Civil Contracting or related industries.
• Strong commercial and financial understanding of revenue, profitability, margins, budgeting, cost control, invoicing, receivables, contracts, and POs.
• Proven experience in project governance, SLA/KPI management, dashboards, risk management, manpower/resource utilization, vendor/subcontractor management, SOPs, compliance and H&S.

Responsibilities

• Oversee day-to-day business operations and project execution across all verticals.
• Monitor project progress, timelines, deliverables, client commitments, SLAs/KPIs and risks; drive corrective actions.
• Review project-wise revenue, costs, profitability, budgets vs. actuals and cost variances.
• Monitor invoicing, billing, documentation, receivables and overdue payments; ensure timely collection.
• Lead budget planning and cost control; identify cost optimization and efficiency opportunities.
• Oversee POs/contracts including value utilization, balance, expiry, renewals and variations.
• Oversee manpower planning, deployment, productivity, utilization, overtime, idle resources and mobilization/demobilization.
• Coordinate with Finance, HR, Procurement, Commercial, IT, Fleet, Admin and other functions to resolve dependencies.
• Manage vendors, subcontractors and operational partners against performance, cost, quality, timelines and contracts.
• Strengthen policies, SOPs, controls and governance frameworks; ensure compliance (Legal, Regulatory, Health & Safety).
• Establish and monitor business and operational KPIs; conduct performance reviews and drive accountability.
• Maintain a consolidated Business Operations Dashboard; cover project status, revenue, invoicing, receivables, profitability, manpower, budgets, client KPIs, risks, actions.
• Lead resolution of critical business/operational issues and project risks; ensure mitigation and timely escalation.
• Support new business initiatives, tenders, project mobilization, expansion plans, resource planning and project closure/handover.
• Drive process improvement, automation, digitalization, productivity, operational excellence, and capability development.

Skills

Leadership

Stakeholder management

Analytical thinking

Negotiation

Communication

Problem solving

Executive reporting

Education

Bachelor's degree in Business Administration/Operations/PM/Finance

MBA/Masters preferred

Tools

Excel

PowerPoint

ERP systems

Job description

The Role

The Senior Manager Business Operations reporting to the CEO will take full ownership of business operations across all business units and active projects including Telecom ICT Energy Managed Services Manpower Auto Civil Contracting and other business activities. The role will drive execution accountability financial and commercial performance governance resource optimization compliance operational excellence and overall business performance across a multi-vertical multi-geography organization.

Duties and Responsibilities

• Oversee day-to-day business operations and project execution across all verticals ensuring timely and efficient delivery.
• Monitor project progress timelines deliverables client commitments SLAs/KPIs and risks driving corrective actions and escalation.
• Review project-wise revenue costs profitability margins budgets vs. actuals and cost variances.
• Monitor invoicing billing documentation receivables and overdue payments ensuring timely billing and collection follow-up.
• Lead budget planning and cost control identifying cost optimization savings and efficiency opportunities without compromising service quality.
• Monitor POs/contracts including value utilization available balance expiry renewals and variations ensuring commercial coverage.
• Oversee manpower planning deployment productivity utilization overtime idle resources mobilization/demobilization and resource sharing.
• Coordinate with Finance HR Procurement Commercial IT Fleet Administration and other functions to resolve operational dependencies.
• Manage vendors subcontractors and operational partners against performance cost quality timelines and contractual obligations.
• Strengthen policies SOPs controls and governance frameworks ensuring contractual legal regulatory Health & Safety and organizational compliance.
• Establish and monitor business and operational KPIs conduct performance reviews and drive accountability and timely actions.
• Maintain and present a consolidated Business Operations Dashboard covering project status revenue invoicing receivables profitability manpower utilization budgets client KPIs risks and management actions.
• Lead resolution of critical business/operational issues and project risks ensuring mitigation and timely escalation.
• Support new business initiatives tenders project mobilization expansion plans resource planning and project closure/handover.
• Drive process improvement automation digitalization productivity operational excellence and organizational capability development.

Qualifications

• Bachelors degree in Business Administration Engineering Operations/Project Management Finance or related discipline; MBA/Masters preferred.
• Significant senior-level experience in Business Operations Operations Management Project Management or General Management preferably managing multiple projects/business units.
• Experience across Telecom ICT Energy Managed Services Manpower Auto Civil Contracting or related industries preferred.
• Strong commercial and financial understanding of revenue profitability margins budgeting cost control invoicing receivables contracts and POs.
• Proven experience in project governance SLA/KPI management dashboards risk management manpower/resource utilization vendor/subcontractor management SOPs compliance and H&S.
• Strong leadership stakeholder management accountability analytical problem-solving negotiation communication and executive reporting skills.
• Ability to manage a fast-paced multi-project multi-vertical and multi-geography business environment.
• Proficiency in management reporting dashboards ERP/project systems Excel and PowerPoint.
• Expected to deliver smooth business/project execution KPI achievement legal/regulatory/safety compliance and continuous cost optimization.

13000 - 15000 AED with company provided visa and health insurance.