Senior Manager – Business Operations

XAD Technologies LTD; Dubai; On-site; AED 320,000 - 520,000; Full time

Job summary

XAD Technologies LTD in Dubai seeks a Senior Manager – Business Operations to own end-to-end operations across Telecom, ICT, Energy, Managed Services, and more. You will drive governance, performance, budgeting, and resource optimization in a fast-paced, multi-geo environment.

You will lead cross-functional teams, manage projects, ensure SLA/KPI delivery, and implement process improvements, while maintaining compliance and stakeholder alignment with the CEO.

Qualifications

• Bachelor's degree required in Business Administration, Engineering, Operations/Project Management, Finance or related field.
• MBA/Master's preferred for senior leadership.
• Significant senior-level experience in Business Operations, Operations Management, Project Management, or General Management.
• Experience across Telecom, ICT, Energy, Managed Services, Manpower, Auto, Civil Contracting, or related industries.
• Strong commercial and financial understanding of revenue, profitability, margins, budgeting, cost control, invoicing, receivables, contracts, and POs.
• Proven experience in project governance, SLA/KPI management, dashboards, risk management, manpower/resource utilization, vendor/subcontractor management, SOPs, compliance, and H&S.
• Strong leadership, stakeholder management, accountability, analytical, problem-solving, negotiation, communication, and executive reporting skills.
• Ability to manage a fast-paced, multi-project, multi-vertical, and multi-geography business environment.
• Proficiency in management reporting, dashboards, ERP/project systems, Excel, and PowerPoint.
• Expected to deliver smooth business/project execution, KPI achievement, legal/regulatory/safety compliance, and continuous cost optimization.

Responsibilities

• Oversee day-to-day business operations and project execution across all verticals.
• Monitor project progress, timelines, deliverables, client commitments, SLAs/KPIs, and risks.
• Review project revenue, costs, profitability, margins, budgets vs. actuals, and cost variances.
• Monitor invoicing, billing documentation, receivables, and overdue payments.
• Lead budget planning and cost control, identifying optimization opportunities.
• Monitor POs/contracts, including value, utilization, balance, expiry, renewals, and variations.
• Oversee manpower planning, deployment, productivity, utilization, overtime, idle resources, mobilization/demobilization.
• Coordinate with Finance, HR, Procurement, Commercial, IT, Fleet, Administration, and others.
• Manage vendors, subcontractors, and operational partners.
• Strengthen policies, SOPs, controls, and governance frameworks for compliance.
• Establish and monitor business/operational KPIs and management actions.
• Maintain a consolidated Business Operations Dashboard covering project status, revenue, invoicing, receivables, profitability, manpower utilization, budgets, client KPIs, risks, actions.
• Lead resolution of critical issues and project risks, ensuring mitigation and escalation.
• Support new business initiatives, tenders, mobilization, expansion plans, resource planning, and project closure/handover.
• Drive process improvement, automation, digitalization, productivity, and organizational capability.

Skills

Leadership

Stakeholder management

Analytical

Negotiation

Communication

Executive reporting

Project governance

SLA/KPI management

Dashboards

Risk management

Manpower/resource utilization

Vendor/subcontractor management

SOPs & compliance

H&S compliance

Management reporting

ERP/project systems

Excel

PowerPoint

Education

Bachelor's degree in Business Administration, Engineering, Operations/Project Management, Finance

MBA/Master's preferred

Tools

ERP systems

Excel

PowerPoint

Job description

The Role

The Senior Manager – Business Operations, reporting to the CEO, will take full ownership of business operations across all business units and active projects, including Telecom, ICT, Energy, Managed Services, Manpower, Auto, Civil Contracting, and other business activities. The role will drive execution, accountability, financial and commercial performance, governance, resource optimization, compliance, operational excellence, and overall business performance across a multi-vertical, multi-geography organization.

Duties and Responsibilities

• Oversee day-to-day business operations and project execution across all verticals, ensuring timely and efficient delivery.
• Monitor project progress, timelines, deliverables, client commitments, SLAs/KPIs, and risks, driving corrective actions and escalation.
• Review project-wise revenue, costs, profitability, margins, budgets vs. actuals, and cost variances.
• Monitor invoicing, billing documentation, receivables, and overdue payments, ensuring timely billing and collection follow-up.
• Lead budget planning and cost control, identifying cost optimization, savings, and efficiency opportunities without compromising service quality.
• Monitor POs/contracts, including value, utilization, available balance, expiry, renewals, and variations, ensuring commercial coverage.
• Oversee manpower planning, deployment, productivity, utilization, overtime, idle resources, mobilization/demobilization, and resource sharing.
• Coordinate with Finance, HR, Procurement, Commercial, IT, Fleet, Administration, and other functions to resolve operational dependencies.
• Manage vendors, subcontractors, and operational partners against performance, cost, quality, timelines, and contractual obligations.
• Strengthen policies, SOPs, controls, and governance frameworks, ensuring contractual, legal, regulatory, Health & Safety, and organizational compliance.
• Establish and monitor business and operational KPIs, conduct performance reviews, and drive accountability and timely actions.
• Maintain and present a consolidated Business Operations Dashboard covering project status, revenue, invoicing, receivables, profitability, manpower utilization, budgets, client KPIs, risks, and management actions.
• Lead resolution of critical business/operational issues and project risks, ensuring mitigation and timely escalation.
• Support new business initiatives, tenders, project mobilization, expansion plans, resource planning, and project closure/handover.
• Drive process improvement, automation, digitalization, productivity, operational excellence, and organizational capability development.

Qualifications

• Bachelor's degree in Business Administration, Engineering, Operations/Project Management, Finance, or related discipline; MBA/Master's preferred.
• Significant senior-level experience in Business Operations, Operations Management, Project Management, or General Management, preferably managing multiple projects/business units.
• Experience across Telecom, ICT, Energy, Managed Services, Manpower, Auto, Civil Contracting, or related industries preferred.
• Strong commercial and financial understanding of revenue, profitability, margins, budgeting, cost control, invoicing, receivables, contracts, and POs.
• Proven experience in project governance, SLA/KPI management, dashboards, risk management, manpower/resource utilization, vendor/subcontractor management, SOPs, compliance, and H&S.
• Strong leadership, stakeholder management, accountability, analytical, problem-solving, negotiation, communication, and executive reporting skills.
• Ability to manage a fast-paced, multi-project, multi-vertical, and multi-geography business environment.
• Proficiency in management reporting, dashboards, ERP/project systems, Excel, and PowerPoint.
• Expected to deliver smooth business/project execution, KPI achievement, legal/regulatory/safety compliance, and continuous cost optimization.