Senior Manager, Business Operations (Multi-Vertical)

XAD Technologies

Dubai

On-site

AED 145,000 - 167,000

Full time

14 days+

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Benefits offered by this job

Company visa

Health insurance

Job summary

XAD Technologies in Dubai seeks a Senior Manager Business Operations to own operations across all units and active projects including Telecom ICT Energy Managed Services Manpower Auto Civil Contracting. You will drive execution accountability, financial governance, resource optimization, compliance, and operational excellence across a multi-vertical, multi-geography organization.

The role requires strategic leadership, stakeholder management, and strong tracking of KPIs and contractual

Qualifications

Bachelor's degree in Business Administration/Operations/Project Management/Finance or related discipline; MBA/Masters preferred.
Significant senior-level experience in Business Operations, Operations Management, Project Management, or General Management.
Experience across Telecom ICT Energy Managed Services, Manpower, Auto, Civil Contracting or related industries.
Strong commercial and financial understanding of revenue, profitability, margins, budgeting, cost control, invoicing, receivables, contracts, and POs.
Proven experience in project governance, SLA/KPI management, dashboards, risk management, manpower/resource utilization, vendor/subcontractor management, SOPs, compliance and H&S.

Responsibilities

Oversee day-to-day business operations and project execution across all verticals.
Monitor project progress, timelines, deliverables, client commitments, SLAs/KPIs and risks; drive corrective actions.
Review project-wise revenue, costs, profitability, budgets vs. actuals and cost variances.
Monitor invoicing, billing, documentation, receivables and overdue payments; ensure timely collection.
Lead budget planning and cost control; identify cost optimization and efficiency opportunities.
Oversee POs/contracts including value utilization, balance, expiry, renewals and variations.
Oversee manpower planning, deployment, productivity, utilization, overtime, idle resources and mobilization/demobilization.
Coordinate with Finance, HR, Procurement, Commercial, IT, Fleet, Admin and other functions to resolve dependencies.
Manage vendors, subcontractors and operational partners against performance, cost, quality, timelines and contracts.
Strengthen policies, SOPs, controls and governance frameworks; ensure compliance (Legal, Regulatory, Health & Safety).
Establish and monitor business and operational KPIs; conduct performance reviews and drive accountability.
Maintain a consolidated Business Operations Dashboard; cover project status, revenue, invoicing, receivables, profitability, manpower, budgets, client KPIs, risks, actions.
Lead resolution of critical business/operational issues and project risks; ensure mitigation and timely escalation.
Support new business initiatives, tenders, project mobilization, expansion plans, resource planning and project closure/handover.
Drive process improvement, automation, digitalization, productivity, operational excellence, and capability development.