Senior Logistics Operations Manager

PROVEN; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

PROVEN in Dubai is seeking a Senior Logistics Operations Manager to lead last-mile delivery operations, manage large rider workforces, and ensure client service levels. You will drive productivity, control operating costs, and implement dashboards for data-driven decisions.

The role requires hands-on leadership with strong analytical and commercial capabilities, spanning multiple client locations and fast-paced delivery environments such as e‑commerce or food delivery.

Qualifications

• Bachelor's degree in logistics or related field.
• Postgraduate qualifications in operations or management are advantageous.

Responsibilities

• Oversee daily last-mile delivery operations across multiple client locations and ensure SLA compliance.
• Lead delivery associates, supervisors, and coordinators with workforce planning and deployment.
• Monitor KPIs such as rider productivity and on-time delivery, and drive corrective actions.
• Coordinate onboarding, mobilization, and manpower requirements with HR and recruitment.
• Develop dashboards and reports to support data‑driven decisions.

Skills

Leadership

Workforce planning

Data analysis

Excel/Sheets

Communication

Education

Bachelor's in Logistics / SCM

Postgraduate qualifications in Operations / Management

Tools

Power BI

Looker Studio

Delivery management systems

Job description

ABOUT THE JOB

Position Title: Senior Logistics Operations Manager

Location: Dubai, United Arab Emirates

Employment Type: Full-time

ABOUT PROVEN

PROVEN is committed to providing equal opportunities for all candidates and empowering its employees through continuous personal and professional development. We foster a collaborative and inclusive work environment built on mutual respect, innovation, and a healthy work‑life balance. With a strong track record in recruitment, managed services, and workforce solutions, we take pride in being a trusted long‑term partner in driving success for both our clients and our people.

ABOUT THE ROLE

The Senior Logistics Operations Manager will be responsible for leading and optimizing last‑mile delivery operations, managing large delivery workforces, ensuring client service levels, improving operational productivity, and controlling operating costs. The role requires a hands‑on leader with strong analytical and commercial capabilities to enhance service quality, workforce efficiency, client satisfaction, and profitability.

KEY RESPONSIBILITIES

• Oversee daily last‑mile delivery operations across multiple client locations, ensuring efficient service delivery and compliance with contractual requirements.
• Lead delivery associates, supervisors, and logistics coordinators, ensuring effective workforce planning, scheduling, and deployment.
• Coordinate with HR and recruitment teams to support workforce onboarding, mobilization, replacement, and manpower requirements.
• Monitor operational KPIs, including rider productivity, attendance, workforce utilization, on‑time delivery, and client SLA compliance.
• Manage client relationships, conduct operational reviews, and resolve service disruptions and escalations through root‑cause analysis and corrective actions.
• Develop and maintain performance dashboards, operational reports, and tracking systems to support data‑driven decisions.
• Monitor operating costs, workforce utilization, and contract profitability, identifying opportunities to improve productivity and margins.
• Coordinate with finance and commercial teams on operational budgeting, forecasting, client billing, and new contract planning.
• Establish standard operating procedures, performance management processes, and continuous improvement initiatives.
• Support the mobilization of new client contracts and operational expansion while maintaining service quality.

REQUIREMENTS

Education / Qualification

• Bachelor's degree in Logistics, Supply Chain Management, Engineering, Business Administration, or a related field.
• Postgraduate qualifications in Operations, Supply Chain, or Management are advantageous.

Experience

• 5-8 years of relevant experience in logistics, last‑mile delivery, or delivery workforce operations.
• At least 2-3 years in a managerial or senior supervisory position.
• Demonstrated experience managing large delivery teams, preferably 200+ riders.
• Strong experience in manpower planning, workforce deployment, scheduling, and performance management.
• Experience overseeing multiple operational locations or client accounts.
• Proven ability to manage client relationships, maintain SLAs, and resolve operational escalations.
• Experience in operational cost control, budgeting, and contract profitability.
• Previous experience in the UAE last‑mile delivery industry is strongly preferred.
• Experience with third‑party logistics, e‑commerce, quick‑commerce, or food delivery operations is an advantage.

Technical & Analytical Skills

• Advanced proficiency in Microsoft Excel or Google Sheets.
• Strong understanding of operational KPIs, performance dashboards, and reporting systems.
• Experience with Power BI, Looker Studio, or similar reporting platforms is an advantage.
• Familiarity with delivery management systems and workforce scheduling tools.
• Strong analytical skills, including root‑cause analysis, operational forecasting, and performance improvement.

Skills & Attributes

• Strong leadership and people management skills, with the ability to lead large, diverse teams.
• Excellent organizational, workforce planning, and problem‑solving abilities.
• Strong client relationship management and stakeholder communication skills.
• Commercial awareness and the ability to balance service quality with cost efficiency.
• Ability to manage multiple client requirements in a fast‑paced, high‑volume operational environment.
• Proactive approach to process improvement, operational challenges, and business growth.