Sr Operation In-Charge – Fulfillment & Delivery

eMinds; Dubai; On-site; AED 320,000 - 400,000; Full time

Job summary

eMinds is seeking a Sr Operation In-Charge – Fulfillment & Delivery to spearhead end-to-end logistics for its Dubai-based division. You will manage inbound/outbound transport, warehousing, last-mile delivery, and customer service under the Head of Logistics.

Lead a 30–80 strong team, drive KPI performance across OTIF, fill rate, and inventory accuracy, while implementing cost-saving and efficiency initiatives in a fast-paced setting.

Qualifications

• Bachelor's degree in Business Administration or related field.
• 4+ years in Logistics (Last-Mile Delivery & Warehouse).
• Strong leadership and management skills to motivate a high-performing team.
• Fluent in Arabic and English (written and spoken).
• Knowledge of logistics processes, transportation modes, and supply chain principles.
• Proficiency in logistics management systems (WMS, TMS, ERP).

Responsibilities

• Oversee end-to-end logistics operations across inbound/outbound transport, warehousing, last-mile delivery, distribution, and customer service.
• Lead and supervise 30–80 staff including drivers, riders, and warehouse personnel; track operational KPIs (OTIF, fill rate, SLA).
• Develop and implement strategic plans to optimize logistics efficiency, reduce costs, and improve service levels.
• Coordinate with procurement, sales, and customer service to align logistics activities and ensure regulatory compliance.

Skills

Leadership

Team management

Arabic proficiency

English proficiency

Strategic thinking

Data-driven decisions

Education

Bachelor's degree in Business Administration or related field

Tools

WMS

TMS

ERP

Job description

We are hiring a Sr Operation In-Charge – Fulfillment & Delivery for e&'s Logistics & Delivery Division, based in Dubai, UAE. Reporting to the Head of Logistics, you will own end-to-end logistics operations across inbound/outbound transport, warehousing, last-mile delivery, distribution, and customer service. You will lead a team of 30–80 people (supervisors, drivers, riders, warehouse staff) and be accountable for the operational KPIs that keep e&'s customers connected — on-time delivery, fill rate, SLA compliance, customer satisfaction, cost-to-serve, and inventory accuracy.

Desired Candidate Profile

• Lead and oversee all logistics operations — inbound/outbound transportation,
• warehouse management, last-mile delivery, distribution & customer service
• Develop and implement strategic plans, policies, and procedures to optimize
• logistics operations, improve efficiency, and reduce costs
• Manage transportation services: negotiate carrier contracts, select carriers,
• optimize routes to minimize transit times and costs
• Oversee warehouse operations: inventory management, storage, picking, packing,
• shipping, and order fulfillment
• Monitor inventory levels, prevent stockouts, optimize inventory turnover
• Collaborate with procurement, sales, and customer service teams to coordinate
• logistics activities
• Establish and maintain relationships with carriers, vendors, and 3PL partners
• Own operational KPIs: OTIF, fill rate, SLA compliance, customer satisfaction
• Supervise operational teams: drivers, riders, warehouse staff, and 3PL partners
• Analyze operational data, prepare reports, identify performance gaps
• Drive continuous improvement initiatives to optimize cost, productivity, and
• customer experience
• Lead inventory planning, stock forecasting, replenishment, and annual stock-take
• Handle customer complaints, escalations, and service recovery actions
• Ensure compliance with regulatory requirements, safety standards, and company
• policies
• Provide leadership, guidance, and support to logistics team members

Requirements

• Bachelor's Degree in Business Administration or related field
• Minimum 4 years of experience in Logistics (Last-Mile Delivery & Warehouse)
• Management & Fleet Management in large reputable organizations
• Strong leadership and management skills — ability to motivate and develop a
• high-performing team
• Fluent in Arabic and English (written and spoken)
• In-depth knowledge of logistics processes, transportation modes, and supply chain management principles
• Proficiency in logistics management systems (WMS, TMS, ERP)
• Analytical mindset with strong data-driven decision-making skills
• Strong problem-solving skills and ability to think critically
• Ability to work under pressure in fast-paced environments and adapt to changing
• priorities
• Valid UAE driving license