L1 IT Support Engineer — 6-Month Contract (Dubai)

edari; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

edari seeks a proactive IT Engineer to deliver first-line IT support in a large enterprise environment in Dubai. You will troubleshoot, log requests, and ensure timely resolutions using an ITSM system. A driver’s license and experience with Windows, Office applications, and networking are required.

The role is a 6-month contract with potential renewal, based in Dubai and on-site. Eligible UAE work status is essential; candidates should have hands-on L1 support experience in large organisations.

Qualifications

• Bachelor's degree or diploma in Information Technology, Computer Science, Computer Engineering, or related field.
• Maximum 2–4 years of relevant IT support experience, hands-on L1 IT Support.
• Experience in large organisations or enterprise environments preferred.

Responsibilities

• Provide first-line IT support to employees for hardware, software, systems, and network connectivity.
• Log, categorise, prioritise and manage IT requests via ITSM or ticketing platform.
• Troubleshoot and resolve common issues with desktops, laptops, printers, Office apps, email and accounts.
• Assist with onboarding/offboarding activities including account setup and hardware allocation.
• Maintain records of incidents, resolutions and troubleshooting steps.
• Escalate complex issues to L2/L3 teams as needed.
• Ensure adherence to SLAs and IT policies.

Skills

L1 IT Support

Customer service

Troubleshooting

Education

Bachelor's degree in IT or related field

Tools

ServiceNow

Jira Service Management

ManageEngine

Job description

edari seeks a proactive IT Engineer to deliver first-line IT support in a large enterprise environment in Dubai. You will troubleshoot, log requests, and ensure timely resolutions using an ITSM system. A driver’s license and experience with Windows, Office applications, and networking are required.

The role is a 6-month contract with potential renewal, based in Dubai and on-site. Eligible UAE work status is essential; candidates should have hands-on L1 support experience in large organisations.