Senior End User Support Engineer – L1/L2, AD & ITSM

Tech Junction Ltd; Dubai; On-site; AED 156,000 - 234,000; Full time

Job summary

Raqmiyat Information Technologies Pvt Ltd in the UAE invites an experienced End User Support Engineer to join our enterprise IT team. You will deliver L1/L2 support, manage Active Directory accounts, handle IP telephony, and support Oracle ERP across UAE, with a focus on reliability and user satisfaction.

UAE residency and Arabic language abilities preferred; on-site permanent/full-time role. The role emphasizes on-site operational control, proactive issue resolution, and collaboration with

Qualifications

• Bachelor's degree in Computer Science, IT, Computer Engineering, or a related technical discipline.
• Minimum of 5+ years of professional hands-on experience in L1/L2 End User Support and enterprise IT environments.
• Strong troubleshooting skills for hardware, software, Windows/macOS, and productivity suites.
• Experience with Active Directory, user provisioning, and access controls.
• Working knowledge of IP telephony and Oracle ERP environments.
• Endpoint configuration, MDM, and disk encryption tooling experience.
• Current UAE residency and work eligibility is mandatory.
• Strong analytical and customer-facing communication abilities.

Responsibilities

• Provide prompt L1/L2 end-user technical support for hardware, software, networking, and peripherals.
• Troubleshoot desktop, laptop, mobile device, and printer issues; resolve complex problems.
• Administer Active Directory accounts, user provisioning, and GPOs.
• Support IP telephony systems, VoIP handsets, and unified communications endpoints.
• Offer basic support for Oracle ERP applications across the enterprise.
• Configure, deploy, and maintain endpoints and security software.
• Maintain documentation, knowledge base articles, and asset inventories.
• Coordinate with infrastructure, network, and security teams for escalated incidents.

Skills

Active Directory management

L1/L2 End User Support

Windows/macOS troubleshooting

Oracle ERP support

IP telephony support

Endpoint configuration

Customer-facing communication

MDM

Security software suites

Education

Bachelor's degree in Computer Science/IT/CE

Tools

ServiceNow

Jira Service Management

Job description

Raqmiyat Information Technologies Pvt Ltd in the UAE invites an experienced End User Support Engineer to join our enterprise IT team. You will deliver L1/L2 support, manage Active Directory accounts, handle IP telephony, and support Oracle ERP across UAE, with a focus on reliability and user satisfaction.

UAE residency and Arabic language abilities preferred; on-site permanent/full-time role. The role emphasizes on-site operational control, proactive issue resolution, and collaboration with