Senior IT Application Support Specialist

Dicetek LLC; Dubai; On-site; AED 167,000 - 312,000; Full time

Job summary

Tanqeeb in Dubai seeks an experienced IT professional to diagnose and resolve complex application issues, ensuring minimal downtime and smooth user access. You will deliver timely end-user support, troubleshoot errors, and maintain comprehensive knowledge bases and user manuals for self-service.

The role requires 8–10 years in IT, strong English communication, and solid project management and programming fundamentals.

Qualifications

• Bachelor’s or Master’s in IT or Computer Sciences from a recognized university.
• 8–10 years of IT experience with project management and programming exposure.
• Proficiency in written and spoken English; strong analytical skills.
• Ability to plan, manage and implement IT projects.

Responsibilities

• Diagnose and resolve complex technical issues affecting application performance and user access; minimize downtime.
• Provide timely and effective end-user support, troubleshooting errors and integration challenges.
• Develop and maintain documentation including knowledge bases and user manuals for self-service.
• Collaborate with development and system administration teams to identify root causes and implement permanent solutions.

Skills

English proficiency

Project management

Programming basics

Microsoft Office

Education

Bachelor’s/Master’s in IT or Computer Sciences

Job description

Tanqeeb in Dubai seeks an experienced IT professional to diagnose and resolve complex application issues, ensuring minimal downtime and smooth user access. You will deliver timely end-user support, troubleshoot errors, and maintain comprehensive knowledge bases and user manuals for self-service.

The role requires 8–10 years in IT, strong English communication, and solid project management and programming fundamentals.