IT Application Support

Tanqeeb; Dubai; On-site; AED 167,000 - 312,000; Full time

Job summary

Tanqeeb in Dubai seeks an experienced IT professional to diagnose and resolve complex application issues, ensuring minimal downtime and smooth user access. You will deliver timely end-user support, troubleshoot errors, and maintain comprehensive knowledge bases and user manuals for self-service.

The role requires 8–10 years in IT, strong English communication, and solid project management and programming fundamentals.

Qualifications

• Bachelor’s or Master’s in IT or Computer Sciences from a recognized university.
• 8–10 years of IT experience with project management and programming exposure.
• Proficiency in written and spoken English; strong analytical skills.
• Ability to plan, manage and implement IT projects.

Responsibilities

• Diagnose and resolve complex technical issues affecting application performance and user access; minimize downtime.
• Provide timely and effective end-user support, troubleshooting errors and integration challenges.
• Develop and maintain documentation including knowledge bases and user manuals for self-service.
• Collaborate with development and system administration teams to identify root causes and implement permanent solutions.

Skills

English proficiency

Project management

Programming basics

Microsoft Office

Education

Bachelor’s/Master’s in IT or Computer Sciences

Job description

• Diagnose and resolve complex technical issues affecting application performance and user access, minimizing downtime and business disruption.
• Provide timely and effective support to end-users, troubleshooting application errors, data inconsistencies, and integration challenges.
• Develop and maintain comprehensive documentation, including knowledge base articles, troubleshooting guides, and user manuals, to empower self-service and streamline support.
• Collaborate with development and system administration teams to identify root causes of recurring issues and implement permanent solutions.

Desired Candidate Profile

• Academic Qualification:Bachelor’s/Master/s in the field of IT or Computer Sciences or anything similar from a globally recognized university.Years of Experience: from 8 – 10 years of experience in the field of IT or any relative field.Job Skills: Linguistic skills: Proficient with the English language in reading, writing, speaking and analysis.Computer Skills: Capable of using Microsoft office Applications when required.Project Management Skills: Plan, Manage, Implement Projects.Programming skills: Knowledgeable with programming and coding.SkillsTechnical SupportProject ManagementProgramming