Luxury Guest Experience Supervisor

The Ritz-Carlton; Abu Dhabi; On-site; AED 67,000 - 100,000; Full time

Job summary

The Ritz-Carlton in Abu Dhabi is seeking a Front Desk professional to manage guest check-ins, verify identities and payments, assign rooms, and issue keys. The role includes handling hotel systems, balancing cash, and communicating guest needs to the team with a focus on service excellence.

Ideally you have at least 1 year of related experience and a high school diploma or GED. The position emphasizes professionalism, confidentiality, and adherence to Ritz-Carlton standards of service.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.

Responsibilities

• Process all guest check-ins, verifying guest identity and form of payment.
• Assign rooms, issue room keys, and secure payment prior to check-in.
• Balance and review daily logs and cashier reports; handle all payments and vouchers.

Education

High school diploma or G.E.D. equivalent

Job description

The Ritz-Carlton in Abu Dhabi is seeking a Front Desk professional to manage guest check-ins, verify identities and payments, assign rooms, and issue keys. The role includes handling hotel systems, balancing cash, and communicating guest needs to the team with a focus on service excellence.

Ideally you have at least 1 year of related experience and a high school diploma or GED. The position emphasizes professionalism, confidentiality, and adherence to Ritz-Carlton standards of service.