Senior Guest Services Lead, Luxury Front Desk

Jumeirah; Dubai; On-site; AED 96,000 - 144,000; Full time

Benefits offered by this job

Colleague discounts

Shared accommodation

Healthcare coverage

Life insurance

Paid annual leave

Flights home

Incentives

Tax-free AED salary

Job summary

Jumeirah Saadiyat Island in Abu Dhabi is seeking a Senior Guest Services Executive to lead the Front Office team, ensuring seamless arrivals and departures with personalized service throughout the stay.

The ideal candidate has 2 years in hospitality, multicultural experience, strong communication and English skills, and will contribute to maintaining the highest standards across all front desk operations. A career within our luxury hospitality group awaits with opportunities for growth.

Qualifications

• 2 years of relevant experience in hospitality or related industries.
• Experience working in a multi-cultural environment.
• Strong communication and interpersonal skills.
• Proficiency in English.

Responsibilities

• Lead and motivate the Front Office team to deliver seamless guest arrivals, departures, and personalized service throughout the stay.
• Brief colleagues at the beginning of each shift, ensuring roles, priorities, and service expectations are clearly communicated.
• Ensure all guests and visitors are greeted warmly and professionally, setting the tone for exceptional service from the moment of arrival.
• Monitor and assist with daily operations, proactively resolving any service delays, guest concerns, or system disruptions to maintain smooth front desk performance.
• Maintain accurate records and prepare shift reports to support efficient handovers and informed decision-making.
• Conduct regular checks to ensure service quality, adherence to policies, and compliance with hospitality standards across all front desk functions.

Skills

Communication skills

Interpersonal skills

English proficiency

Multicultural experience

Job description

Jumeirah Saadiyat Island in Abu Dhabi is seeking a Senior Guest Services Executive to lead the Front Office team, ensuring seamless arrivals and departures with personalized service throughout the stay.

The ideal candidate has 2 years in hospitality, multicultural experience, strong communication and English skills, and will contribute to maintaining the highest standards across all front desk operations. A career within our luxury hospitality group awaits with opportunities for growth.