Senior Guest Services Lead - Luxury Front Desk

Jumeirah; Dubai; On-site; AED 123,000 - 201,000; Full time

Benefits offered by this job

Accommodation provided

Healthcare and life insurance

Annual leave and flight allowance

Colleague discounts on stays

Job summary

Jumeirah is seeking a Senior Guest Services Executive for Jumeirah Saadiyat Island. You will lead the Front Office team to deliver seamless arrivals and departures, brief shifts, and ensure each guest experiences exceptional service from arrival to departure.

The ideal candidate will have at least 2 years in hospitality, strong English communication, and the ability to thrive in a multi-cultural environment, contributing to our world-class, guest-centric standards.

Qualifications

• 2 years of relevant experience in hospitality or related industries.
• Experience working in a multi-cultural environment.
• Strong communication and interpersonal skills.
• Proficiency in English.

Responsibilities

• Lead and motivate the Front Office team to deliver seamless guest arrivals, departures, and personalized service throughout the stay.
• Brief colleagues at the beginning of each shift, ensuring roles, priorities, and service expectations are clearly communicated.
• Ensure all guests and visitors are greeted warmly and professionally, setting the tone for exceptional service from the moment of arrival.
• Monitor and assist with daily operations, proactively resolving any service delays, guest concerns, or system disruptions to maintain smooth front desk performance.
• Maintain accurate records and prepare shift reports to support efficient handovers and informed decision-making.
• Conduct regular checks to ensure service quality, adherence to policies, and compliance with hospitality standards across all front desk functions.

Skills

Communication skills

Interpersonal skills

Proficiency in English

Multi-cultural experience

Job description

Jumeirah is seeking a Senior Guest Services Executive for Jumeirah Saadiyat Island. You will lead the Front Office team to deliver seamless arrivals and departures, brief shifts, and ensure each guest experiences exceptional service from arrival to departure.

The ideal candidate will have at least 2 years in hospitality, strong English communication, and the ability to thrive in a multi-cultural environment, contributing to our world-class, guest-centric standards.