Senior Guest Services Executive

Jumeirah; Dubai; On-site; AED 96,000 - 144,000; Full time

Benefits offered by this job

Colleague discounts

Shared accommodation

Healthcare coverage

Life insurance

Paid annual leave

Flights home

Incentives

Tax-free AED salary

Job summary

Jumeirah Saadiyat Island in Abu Dhabi is seeking a Senior Guest Services Executive to lead the Front Office team, ensuring seamless arrivals and departures with personalized service throughout the stay.

The ideal candidate has 2 years in hospitality, multicultural experience, strong communication and English skills, and will contribute to maintaining the highest standards across all front desk operations. A career within our luxury hospitality group awaits with opportunities for growth.

Qualifications

• 2 years of relevant experience in hospitality or related industries.
• Experience working in a multi-cultural environment.
• Strong communication and interpersonal skills.
• Proficiency in English.

Responsibilities

• Lead and motivate the Front Office team to deliver seamless guest arrivals, departures, and personalized service throughout the stay.
• Brief colleagues at the beginning of each shift, ensuring roles, priorities, and service expectations are clearly communicated.
• Ensure all guests and visitors are greeted warmly and professionally, setting the tone for exceptional service from the moment of arrival.
• Monitor and assist with daily operations, proactively resolving any service delays, guest concerns, or system disruptions to maintain smooth front desk performance.
• Maintain accurate records and prepare shift reports to support efficient handovers and informed decision-making.
• Conduct regular checks to ensure service quality, adherence to policies, and compliance with hospitality standards across all front desk functions.

Skills

Communication skills

Interpersonal skills

English proficiency

Multicultural experience

Job description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About Jumeirah Saadiyat Island

Nestled within Abu Dhabi’s pristine coastline, Jumeirah Saadiyat Island is one of Jumeirah’s flagship eco-conscious properties and the first in the Middle East to earn the Ocean Champion Badge from The Oceanic Standard. The resort offers direct beachfront access, a range of ocean-inspired accommodation including private villas, seven dining venues, and a dedicated wellness centre and spa, with innovative treatments and therapies.

About the Job

An exciting opportunity has arisen for a Senior Guest Services Executive to join Jumeirah Saadiyat Island.

The main duties and responsibilities of this role include:

• Lead and motivate the Front Office team to deliver seamless guest arrivals, departures, and personalized service throughout the stay.
• Brief colleagues at the beginning of each shift, ensuring roles, priorities, and service expectations are clearly communicated.
• Ensure all guests and visitors are greeted warmly and professionally, setting the tone for exceptional service from the moment of arrival.
• Monitor and assist with daily operations, proactively resolving any service delays, guest concerns, or system disruptions to maintain smooth front desk performance.
• Maintain accurate records and prepare shift reports to support efficient handovers and informed decision-making.
• Conduct regular checks to ensure service quality, adherence to policies, and compliance with hospitality standards across all front desk functions.

About You

The ideal candidate for this position will have the following experience and qualifications:

• 2 years of relevant experience in hospitality or related industries
• Experience working in a multi-cultural environment
• Strong communication and interpersonal skills
• Proficiency in English

About the Benefits

At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programs and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Company-provided shared accommodation
• Comprehensive healthcare and life insurance coverage
• Paid annual leave and flight from your home country
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)