Senior Firco Platform & API Integration Lead

D4 Insight; Abu Dhabi; On-site; AED 300,000 - 540,000; Full time

Job summary

D4 Insight is seeking a Senior Firco Support Specialist to provide advanced production support for Firco Continuity, Firco Trust, and FSK in Abu Dhabi. You will monitor real-time queues, handle high-priority incidents, and perform RCA to prevent outages.

Role requires 10+ years of hands-on Firco experience, strong REST/SOAP API skills, and expertise in SQL databases. Expect collaboration on integration with AI adjudication tools and CI/CD style improvements.

Qualifications

• 10+ years hands-on experience with Firco products (Continuity, Trust, FSK, PI, CM API).
• Strong API experience (REST/SOAP) and data mappings (JSON/XML).
• Experience with SQL databases (Oracle, SQL Server) and scripting.
• Knowledge of incident management and production support in banking sanctions.

Responsibilities

• Provide advanced production support for Firco Continuity, Firco Trust, and FSK.
• Manage real-time and batch screening queues, incidents, and SLA adherence.
• Perform RCA and implement preventive actions; ensure regulatory compliance.
• Support integration between Firco and third-party AI adjudication tools; manage API integrations.

Skills

Firco Continuity

Firco Trust

FSK

Firco PI

Firco CM API

SWIFT

REST/SOAP APIs

JSON/XML

Postman

SoapUI

SQL

Oracle

SQL Server

Shell scripting

Windows batch scripting

Fortra Automate

AI adjudication platforms

Azure/AWS

Incident management

Mentoring

Tools

Postman

SoapUI

Job description

D4 Insight is seeking a Senior Firco Support Specialist to provide advanced production support for Firco Continuity, Firco Trust, and FSK in Abu Dhabi. You will monitor real-time queues, handle high-priority incidents, and perform RCA to prevent outages.

Role requires 10+ years of hands-on Firco experience, strong REST/SOAP API skills, and expertise in SQL databases. Expect collaboration on integration with AI adjudication tools and CI/CD style improvements.