Firco Support & Integration Specialist

D4 Insight; Abu Dhabi; On-site; AED 180,000 - 240,000; Full time

Job summary

D4 Insight in Abu Dhabi invites an experienced Senior Firco Support Specialist to lead production support for Firco Continuity, Firco Trust, and FSK in a high-volume sanctions screening environment.

The role emphasizes real-time monitoring, incident management, and API integrations, including REST/SOAP mappings and data validation. You will mentor teams, drive incident RCAs, and help improve system stability in collaboration with AI adjudication tools.

Qualifications

• 10+ years of hands-on experience in Firco products and API integrations.
• Strong incident management, RCA, and mentoring capabilities.
• Experience with real-time and batch screening, and data validation.

Responsibilities

• Production Support for Firco Continuity, Firco Trust, and FSK.
• Integration & Testing of REST/SOAP APIs and CM/PI workloads.
• Troubleshoot integration issues, monitor queues, and ensure SLA compliance.

Skills

Firco Continuity

Firco Trust

FSK

Firco Prediction Integrator

Firco Case Manager

SWIFT

REST/SOAP APIs

JSON/XML Transformation

Shell scripting

Azure/AWS

Tools

Postman

SoapUI

Oracle

SQL Server

Fortra Automate

Job description

Role Overview

We are looking for highly experienced

Location

Abu Dhabi, UAE

Experience

10+ Years

Role Overview

We are looking for highly experienced Senior Firco Support Specialist with deep expertise in Firco Continuity, Firco Trust, FSK, Firco Prediction Integrator (PI), and Firco Case Manager (CM API).

The role focuses on production support, incident management, API integrations, automation, data validation, and system stability within a high-volume banking sanctions screening environment.

Key Responsibilities

Production Support

• Provide advanced production support for Firco Continuity, Firco Trust, and FSK.
• Monitor real-time screening queues, batch screening, and alert generation.
• Handle high-priority incidents including screening outages, watchlist update failures, API response failures, and decision-text anomalies.
• Perform Root Cause Analysis (RCA) and implement preventive actions.
• Ensure SLA adherence and regulatory compliance.

Integration & Testing

• Perform UAT and production validation testing.
• Support integration between Firco and third-party AI adjudication tools.
• Configure and manage Firco Prediction Integrator workflows.
• Support inbound and outbound Case Manager API integrations.
• Develop and troubleshoot REST/SOAP APIs and JSON/XML payload mappings.

Integration Troubleshooting

• Manage field-level mapping between PI and CM.
• Support real-time and batch integration models.
• Troubleshoot API throttling and timeout issues.
• Support system stability and continuous improvement initiatives.

Required Skills & Experience

• 10+ years of hands-on experience with:
  • Firco Continuity – v6 preferred
  • Firco Trust
  • FSK
  • List Automation
  • Firco Prediction Integrator
  • Firco Case Manager
  • SWIFT
• Strong experience with REST/SOAP APIs and JSON/XML transformation.
• Hands-on experience with Postman and SoapUI.
• Strong SQL skills with Oracle and SQL Server.
• Experience with shell scripting / Windows batch scripting.
• Experience with Fortra Automate.
• Exposure to AI adjudication platforms, name screening vs. transaction screening, and Azure/AWS is advantageous.
• Strong incident management, attention to detail, process improvement, and mentoring capabilities.