Firco Support & Integration Specialist

Tanqeeb; Abu Dhabi; On-site; AED 180,000 - 240,000; Full time

Job summary

Tanqeeb is seeking a Production Support specialist in the UAE to provide advanced support for Firco Continuity, Firco Trust, and FSK. You will monitor real-time and batch screening queues, manage high-priority incidents, and perform root-cause analyses to implement preventive actions.

You will also handle integration between Firco and third-party AI adjudication tools, configure PI workflows, and support CM API inbound/outbound integrations, with a focus on REST/SOAP APIs and JSON/XML payload

Qualifications

• Strong hands-on experience with Firco Continuity, Firco Trust, FSK, List Automation, Firco Prediction Integrator, Firco Case Manager and SWIFT.
• Experience with REST & SOAP APIs, JSON/XML transformation, Postman and SoapUI, and SQL databases (Oracle & SQL Server).
• Proficiency in shell scripting and Windows batch, plus Fortra Automate for automation tasks.

Responsibilities

• Provide advanced support for Firco Continuity, Firco Trust & FSK.
• Monitor real-time screening queues, batch screening, and alert generation.
• Handle high-priority incidents including outages, watchlist issues, API failures, and text anomalies.
• Perform RCA and implement preventive actions; ensure SLA and regulatory compliance.
• Conduct UAT and production validation testing.
• Implement and support integration between Firco and third-party AI adjudication tools.
• Configure PI workflows and support CM API inbound/outbound integrations.
• Develop and troubleshoot REST/SOAP APIs and JSON/XML payload mappings.

Skills

Firco Continuity

Firco Trust

FSK

List Automation

Firco Prediction Integrator

Firco Case Manager

SWIFT

REST & SOAP APIs

JSON Transformation

Tools

Postman

SoapUI

SQL (Oracle & SQL Server)

Shell scripting

Windows Batch

Fortra Automate

Job description

Production Support

• Provide advanced support for Firco Continuity, Firco Trust & FSK
• Monitor real-time screening queues, batch screening, and alert generation
• Handle high-priority incidents including:
  • Screening outages
  • Watchlist update failures
  • API response failures
  • Decision text anomalies
• Perform root cause analysis (RCA) and preventive action implementation
• Ensure SLA adherence and regulatory compliance
• Perform UAT and production validation testing

Integration & API Expertise

• Implement and support integration between Firco and Third-party AI adjudication tools
• Configure and manage PI workflows
• Support CM API inbound/outbound integration
• Develop and troubleshoot:
  • REST/SOAP APIs
  • JSON/XML payload mapping
• Experience in:
  • Field-level mapping between PI and CM
  • Real-time vs batch integration models
  • Handling API throttling and timeout issues

Desired Candidate Profile

• Required Skills *
• Core Systems
  • Strong hands-on experience in:
    • Firco Continuity (v6 preferred)
    • Firco Trust
    • FSK
    • List Automation
    • Firco Prediction Integrator
    • Firco Case Manager
    • SWIFT
• Integration & Tools
  • REST & SOAP APIs
  • JSON/XML transformation
  • Postman, SoapUI
  • SQL (Oracle & SQL Server)
  • Shell scripting / Windows Batch
  • Fortra Automate

SkillsFirco ContinuityFirco TrustAPI Integration