Firco Platform Support & API Integration Expert

Tanqeeb

Abu Dhabi

On-site

AED 180,000 - 240,000

Full time

7 days ago

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Job summary

Tanqeeb is seeking a Production Support specialist in the UAE to provide advanced support for Firco Continuity, Firco Trust, and FSK. You will monitor real-time and batch screening queues, manage high-priority incidents, and perform root-cause analyses to implement preventive actions.

You will also handle integration between Firco and third-party AI adjudication tools, configure PI workflows, and support CM API inbound/outbound integrations, with a focus on REST/SOAP APIs and JSON/XML payload

Qualifications

Strong hands-on experience with Firco Continuity, Firco Trust, FSK, List Automation, Firco Prediction Integrator, Firco Case Manager and SWIFT.
Experience with REST & SOAP APIs, JSON/XML transformation, Postman and SoapUI, and SQL databases (Oracle & SQL Server).
Proficiency in shell scripting and Windows batch, plus Fortra Automate for automation tasks.

Responsibilities

Provide advanced support for Firco Continuity, Firco Trust & FSK.
Monitor real-time screening queues, batch screening, and alert generation.
Handle high-priority incidents including outages, watchlist issues, API failures, and text anomalies.
Perform RCA and implement preventive actions; ensure SLA and regulatory compliance.
Conduct UAT and production validation testing.
Implement and support integration between Firco and third-party AI adjudication tools.
Configure PI workflows and support CM API inbound/outbound integrations.
Develop and troubleshoot REST/SOAP APIs and JSON/XML payload mappings.