Firco Support And Integration Specialist

D4 Insight; Abu Dhabi; On-site; AED 300,000 - 540,000; Full time

Job summary

D4 Insight is seeking a Senior Firco Support Specialist to provide advanced production support for Firco Continuity, Firco Trust, and FSK in Abu Dhabi. You will monitor real-time queues, handle high-priority incidents, and perform RCA to prevent outages.

Role requires 10+ years of hands-on Firco experience, strong REST/SOAP API skills, and expertise in SQL databases. Expect collaboration on integration with AI adjudication tools and CI/CD style improvements.

Qualifications

• 10+ years hands-on experience with Firco products (Continuity, Trust, FSK, PI, CM API).
• Strong API experience (REST/SOAP) and data mappings (JSON/XML).
• Experience with SQL databases (Oracle, SQL Server) and scripting.
• Knowledge of incident management and production support in banking sanctions.

Responsibilities

• Provide advanced production support for Firco Continuity, Firco Trust, and FSK.
• Manage real-time and batch screening queues, incidents, and SLA adherence.
• Perform RCA and implement preventive actions; ensure regulatory compliance.
• Support integration between Firco and third-party AI adjudication tools; manage API integrations.

Skills

Firco Continuity

Firco Trust

FSK

Firco PI

Firco CM API

SWIFT

REST/SOAP APIs

JSON/XML

Postman

SoapUI

SQL

Oracle

SQL Server

Shell scripting

Windows batch scripting

Fortra Automate

AI adjudication platforms

Azure/AWS

Incident management

Mentoring

Tools

Postman

SoapUI

Job description

Job Description:

Location: Abu Dhabi, UAE

Experience: 10+ Years

Role Overview

We are looking for highly experienced Senior Firco Support Specialist with deep expertise in Firco Continuity, Firco Trust, FSK, Firco Prediction Integrator (PI), and Firco Case Manager (CM API).

The role focuses on production support, incident management, API integrations, automation, data validation, and system stability within a high-volume banking sanctions screening environment.

Key Responsibilities

Production Support

• Provide advanced production support for Firco Continuity, Firco Trust, and FSK.
• Monitor real-time screening queues, batch screening, and alert generation.
• Handle high-priority incidents including screening outages, watchlist update failures, API response failures, and decision-text anomalies.
• Perform Root Cause Analysis (RCA) and implement preventive actions.
• Ensure SLA adherence and regulatory compliance.

Integration & Testing

• Perform UAT and production validation testing.
• Support integration between Firco and third-party AI adjudication tools.
• Configure and manage Firco Prediction Integrator workflows.
• Support inbound and outbound Case Manager API integrations.
• Develop and troubleshoot REST/SOAP APIs and JSON/XML payload mappings.

Integration Troubleshooting

• Manage field-level mapping between PI and CM.
• Support real-time and batch integration models.
• Troubleshoot API throttling and timeout issues.
• Support system stability and continuous improvement initiatives.

Required Skills & Experience

• 10+ years of hands-on experience with:
  • Firco Continuity – v6 preferred
  • Firco Trust
  • FSK
  • List Automation
  • Firco Prediction Integrator
  • Firco Case Manager
  • SWIFT
• Strong experience with REST/SOAP APIs and JSON/XML transformation.
• Hands-on experience with Postman and SoapUI.
• Strong SQL skills with Oracle and SQL Server.
• Experience with shell scripting / Windows batch scripting.
• Experience with Fortra Automate.
• Exposure to AI adjudication platforms, name screening vs. transaction screening, and Azure/AWS is advantageous.
• Strong incident management, attention to detail, process improvement, and mentoring capabilities.